Vice President, Experience Innovation, The Beryl Institute@sickgirlspeaks @BerylInstitute
Monday, Nov. 18, 2019 • 12:15 PM–2:15 PM
Tiffany Christensen approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end of life planning and partnership strategies in healthcare.
Christensen is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Councils.
Christensen has served as a patient advocate at Duke Hospital working primarily in the area of Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program.
After leaving Duke, Christensen became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients.
Today, Tiffany is Vice President for Experience Innovation at The Beryl Institute. Tiffany specializes in dynamic, meaningful keynote presentations, leading a cutting edge Patient Experience Assessment based on the Experience Based Co-Design model and leading Patient Experience Innovation Exchanges in which peers work with peers to design and implement the next level of PX improvement.