Susan Story

President and Chief Executive Officer, American Water

Susan Story
Susan Story

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Opening Keynote Session
Wednesday, Nov. 14, 2018 • 3:00 PM–5:00 PM

Susan Story is President and Chief Executive Officer of American Water Works, Inc. (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility. Story leads a team of 6,800 dedicated professionals who provide service to more than15 million people in 47 states and Ontario, Canada.

American Water has regulated water utility operations in 16 states, and the company’s market-based businesses include Military Services providing water and wastewater services on 13 military bases across the U.S.; Contract Services providing water services to 39 municipalities and 13 major industrial customers; and Homeowner Services providing 1.7 million warranty contracts across the country. Subsidiary Keystone Clearwater Solutions is the largest provider of sustainable water services to the Marcellus and Utica formations in the Appalachian Basin.

The company has an industry-leading water R&D and environmental function with 20 scientists who have been involved in more than 90 research projects partnering with governmental agencies as well as national and international companies and research foundations.

The company is a member of the S&P 500, the 15-member Dow Jones Utility Average (DJUA), the Philadelphia Utilities Index (UTY), and the Dow Jones Sustainability Index (DJSI).

Story has served as CEO of American Water since May 2014, and served as Chief Financial Officer for one year before assuming the CEO role. Prior to her move to AWK in 2013, she spent 31 years at Southern Company (NYSE: SO), serving as Chief Executive Officer, Southern Company Services, Inc.; President and Chief Executive Officer, Gulf Power Company, Inc. from 2003-2010; and Executive Vice President, Southern Company Engineering and Construction Services, 2001-2003. She began her utility career as a nuclear power plant engineer.

She serves as the independent lead director for Raymond James Financial, Inc. where she has been a director since 2008, and on the board of directors of Dominion Resources, Inc.

Story currently serves on the board of the Bipartisan Policy Center (BPC) in Washington, DC and co-chaired, with S&P Global CEO Doug Peterson, BPC’s “Bridging the Gap Together: A New Model to Modernize U.S. Infrastructure” report released in May 2016, an effort to address the nation’s transportation and water infrastructure replacement challenges.

Story also serves on the board of the Moffitt Cancer Center and Research Institute Board of Advisors.