System Director of Patient Experience, Adventist Health System
Thursday, Nov. 15, 2018 • 10:45 AM–12:00 PM
Marcela Reyes is a Registered Nurse, an active member of Sigma Theta Tau International-Honor Society of Nursing and is a Certified Patient Experience Professional.
She has been part of Adventist Health System for 18 years. During her professional practice with Adventist Health System, she served as Central Florida Hospital’s Regional Patient Experience Director. During her leadership she was successful in implementing evidenced-based strategies instrumental in improving the patient’s experience of care.
Reyes, currently serves as Adventist Health System (Headquarter Offices) Patient Experience Director. She is responsible for the continued development of Patient Experience evidenced-base practices, cross-continuum strategic consulting, delivery/design of standardized education and service culture initiatives. Her work is focused on delivering an exceptional consumer experience throughout the 48 campuses and the extending enterprises across 10 states within the system.