Enhancing the Patient Experience: Design Strategies That Work

Monday, Nov. 18, 2019
8:45 AM –10:00 AM
Lincoln 2
The Patient Experience

Moderator: Chris Bormann, Director, Health, HDR

Hospitals are working harder than ever to enhance the patient experience, often by making radical changes to physical infrastructure, harnessing big data and analytical tools, and breaking down silos to strengthen communication and collaboration between departments and with frontline workers. The power of analytics is helping improve hospital-wide services and decision-making. Hospitals are also tapping into big data for tasks like developing chronic disease management plans with predictive risk scores to help customize them to ensure patient compliance. Our panel will look at how design breakthroughs and new tools are dramatically improving how consumers view their hospital experience.

Marc L. Boom, M.D., President and Chief Executive Officer, Houston Methodist
Laura L. Forese, M.D., Executive Vice President and Chief Operating Officer, New York-Presbyterian
Thomas Howell, M.D., Assistant Medical Director of Patient Experience, Mayo Clinic; Medical Director of Patient Experience, Mayo Clinic Health System
Kevin B. Mahoney, Chief Executive Officer, University of Pennsylvania Health System

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