The Case for Transparency: The Risks and Rewards
Moderator: Chad Smolinski, Chief Product Officer, U.S. News & World Report
As new technology and tools give consumers greater access to and agency over their healthcare information, many patients and advocates are demanding more transparency from hospitals and healthcare providers about costs, outcomes and patient satisfaction. Spurred by consumer advocacy organizations, policymakers, watchdog groups and others, some providers and insurers have moved to make healthcare information more freely available. Certain institutions have begun sharing procedure outcomes data, doctor satisfaction scores, pricing lists, cost-comparison tools and more. Some states have launched detailed cost-comparison websites designed to give individuals an in-depth look at healthcare pricing and quality metrics. But on the whole, much remains shrouded, as providers grapple with privacy concerns and other challenges, such as building awareness of (and perhaps incentives to participate in) transparency programs. This session will explore several initiatives aimed at making healthcare more transparent for consumers.