2018 Session Overviews

Keynote Sessions

Opening Keynote Session

Wednesday, Nov. 14, 2018 | 3:00 PM–5:00 PM
Grand Ballroom North/Central

Brian Kelly, Editor and Chief Content Officer, U.S. News & World Report

Eric J. Gertler, Executive Chairman, U.S. News & World Report; Chief Executive Officer, Ulysses Ventures

Improving patient care and reining in costs may require radical moves in new directions: health systems tackling drug manufacturing and the consequences of poverty, employers banding together to provide better treatment and more affordable coverage, health insurers investing in clinical practices – and everybody doing a much better job of using data. Hear perspectives from the front lines.
A. Marc Harrison, M.D., President and Chief Executive Officer, Intermountain Healthcare
Kevin E. Lofton, Chief Executive Officer, Catholic Health Initiatives
Mitch Morris, M.D., President, Optum Advisory Services
Susan N. Story, President and Chief Executive Officer, American Water
-Moderator: Chas Roades, Co-Founder and Chief Executive Officer, Gist Healthcare

Roy Beveridge, M.D., Chief Medical Officer, Humana

The revelations of genomics and immunology are transforming cancer care. How well are the new treatments really working? Is the cost worth the benefit? How can community hospitals take the best care of their patients? And what do patients need to know?
James R. Downing, M.D., President and Chief Executive Officer, St. Jude Children’s Research Hospital
Laurie H. Glimcher, M.D., President and Chief Executive Officer, Dana-Farber Cancer Institute
Peter WT Pisters, M.D., President, University of Texas MD Anderson Cancer Center
-Moderator: John W. Lin, M.D.Global Strategy Leader, GE Healthcare


Keynote Luncheon

Thursday, Nov. 15, 2018 | 12:15 PM–2:00 PM
Grand Ballroom North/Central

Mark W. Kline, M.D., Physician-in-Chief, Texas Children’s Hospital

Jeff Eggers, Executive Director, Leadership Institute, McChrystal Group

In this session, hospital leaders who were involved in the responses to the 2016 nightclub shooting in Orlando, Florida, and the 2017 concert shooting in Las Vegas share their reflections on those incidents as well as lessons learned for institutions of all types about how to respond to unpredictable mass shootings and other traumatic events.
Michael L. Cheatham, M.D., Chief Surgical Quality Officer and Academic Chair of the Department of Surgical Education, Orlando Health
Todd P. Sklamberg, Chief Executive Officer, Sunrise Hospital and Medical Center and Sunrise Children’s Hospital
Holly Stuart, Director of Patient Experience, Orlando Health
– Moderator: Naseem Miller, Health & Science Reporter, Orlando Sentinel

Sponsored by:


Closing Keynote Session

Friday, Nov. 16, 2018 | 10:30 AM–12:30 PM
Grand Ballroom North/Central

Scott Gottlieb, M.D., Commissioner, U.S. Food and Drug Administration

Andrew T. Leitner, M.D., Assistant Clinical Professor, Department of Anesthesiology, City of Hope

More than 115 people die every day in the U.S. after overdosing on opioids. The crisis has galvanized providers, policymakers, patient advocates and many others who are exploring a range of treatments and possible solutions. What is most promising, and what are the biggest barriers that remain? Hear about how leaders from multiple arenas – government, healthcare, public health, the pharmaceutical industry, and law enforcement, for example – can work together to make a difference.
Marcelo Bigal, M.D., Ph.D., Chief Medical Officer, Purdue Pharma
John Donohue, Chief of Strategic Initiatives, New York City Police Department
Joseph Hsu, M.D., Vice Chair for Quality, Musculoskeletal Institute, Atrium Health
Laura G. Kehoe, M.D., Medical Director, Substance Use Disorder Bridge Clinic, Massachusetts General Hospital
-Moderator: Brian Kelly, Editor and Chief Content Officer, U.S. News & World Report

Toby Cosgrove, M.D., Executive Advisor; former CEO and President, Cleveland Clinic and Executive Advisor, Google Cloud Healthcare and Life Sciences


Breakout Sessions

Preconference Conversation: How Smart Marketing is Driving Health System Growth and Success (By Invitation)

Wednesday, Nov. 14, 2018 | 11:30 AM–1:30 PM
Penn Quarter

U.S. News will be hosting an invite only, pre-conference session tailored to healthcare marketers and senior executives.  With the patient at the center of most, if not all of a healthcare organization’s decisions, understanding the complexities of care is no longer just the responsibility of the CEO, Chief Medical Officer, CFO and Medical Department Heads. It’s also now the responsibility of the Chief Marketing Officer.


The rise of the sophisticated consumer who puts a premium on convenience is making an impact in healthcare just as it has in so many other arenas. Hear how the wisdom gained in other industries can be applied to benefit patients – and providers.
Richard Park, M.D., Chief Executive Officer, CityMD
Lauren Steingold, Head of Strategy, Uber Health
-Moderator: Bill Holiber, President and Chief Executive Officer, U.S. News & World Report


Radical shifts in care delivery and advancing technology are transforming the priorities and strategies of top marketing executives. Four pioneers share their challenges and best practices.
John Englehart, Senior Vice President, Communications; Chief Marketing Officer, Hospital for Special Surgery
Aaron Martin, Executive Vice President and Chief Digital Officer, Providence St. Joseph Health
Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic
Suzanne Sawyer, Vice President and Chief Marketing Officer, Penn Medicine
-Moderator: Linda Brancato, Vice President, Advertising, U.S. News & World Report

This session is by invitation only. Lunch will be provided. If you are interested in attending, please reach out to Alex Kalaf, VP of Marketing- akalaf@usnews.com regarding availability.


  • Linda Brancato
    Vice President of Advertising, U.S. News & World Report
  • John Englehart
    Senior Vice President, Communications & Chief Marketing Officer, Hospital for Special Surgery
  • Bill Holiber
    President and Chief Executive Officer, U.S. News & World Report
  • Aaron Martin
    Executive Vice President and Chief Digital Officer, Providence St. Joseph Health
  • Paul Matsen
    Chief Marketing and Communications Officer, Cleveland Clinic
  • Richard Park, M.D.
    Chief Executive Officer, CityMD
  • Suzanne Sawyer
    Vice President and Chief Marketing Officer, Penn Medicine
  • Lauren Steingold
    Head of Strategy, Uber Health


Getting the Message Out: Engaging Patients in Population Health

Thursday, Nov. 15, 2018 | 8:45 AM–10:00 AM
Grand Ballroom South

With health systems striving to meet the triple aim of keeping their populations healthy and satisfied while reducing costs and providing quality care, meaningful patient engagement has become an essential business strategy. At the same time, the explosion of social media and digital tools allowing people to take greater interest in and control of their health – and the mounting consumerist expectation of convenience and service – make the time ripe for providers to rethink and modernize the ways in which they connect with and engage patients. This session will explore the techniques and technologies institutions are using to successfully target populations, tailor messages that resonate, and inspire patients to take charge of their well-being, ideally keeping healthy people healthy and even higher-risk patients with multiple chronic conditions out of the hospital.

Moderator: Kim Gallagher, Director of Solutions Education, nThrive


Brought to you by


How Predictive Analytics Is Changing the Game

Thursday, Nov. 15, 2018 | 8:45 AM–10:00 AM
Mount Vernon Square B

Predictive analytics has become a powerful tool for hospitals to streamline operations, reduce expenses and, increasingly, directly impact patient care. Harnessing data sets into actionable solutions is no small task but can be used in clinical decision support, readmission prevention, adverse event avoidance and chronic disease management. New data streams are becoming available from wearable devices and apps, and startups continue to offer up new innovations. Learn more about how predictive analytics is changing healthcare – and how your organization could put it to use.

Moderator: Lindsay Cates, Associate Editor, U.S. News & World Report


  • Yindalon Aphinyanaphongs, M.D., Ph.D.
    Director of Clinical Predictive Analytics, Assistant Professor, Department of Population Health, Assistant Professor, Department of Medicine, NYU Langone Health
  • Jean Drouin, M.D.
    Chief Executive Officer and Co-Founder, Clarify Health Solutions
  • Carol Peden, M.D.
    Director, Center for Health System Innovation, University of Southern California
    Professor of Anesthesiology, Keck School of Medicine of USC
  • Pamela Peele, Ph.D.
    Chief Analytics Officer, UPMC Health Plan and UPMC Enterprises

Brought to you by


Profitable Partnerships: How Smart Collaboration Can Improve Patient Care and Expand Your Reach

Thursday, Nov. 15, 2018 | 8:45 AM–10:00 AM
Congressional A

Strategic partnerships can play a vital role in helping hospitals and health systems transform themselves, take better care of patients and better meet evolving market needs. As more institutions move toward value-based care and population health management, health systems are seeing partnerships as a way to drive change: Institutions are teaming up with competitors, insurers, government agencies and innovative companies outside the provider realm to change how care is delivered at the hospital, as well as at home and at the community level. Yet while the right partnerships can deliver successful change, others end in failure. This session will explore how successful partnerships are developed and managed and how such initiatives can advance quality and efficiency of care.

Moderator: Lylah Alphonse, Managing Editor, Government Rankings/News, U.S. News & World Report



Redesigning the Healthcare Workforce

Thursday, Nov. 15, 2018 | 8:45 AM–10:00 AM
Mount Vernon Square A

Increasingly, care is moving out of the hospital and into the community. Health centers are developing areas of excellence or becoming magnet centers, requiring different specialized staffing needs. Hospitals and health systems are consolidating and facing the challenges that come with merging different workforces and cultures. And with the rise of telemedicine and telehealth, including home-monitoring devices, self-service kiosks and beyond, organizations may be faced with training and recruiting new types of professionals. Join us for a look at how healthcare systems can successfully analyze and address their emerging workforce needs. How can creating a system-wide culture of respect and “zero workforce harm” not only improve staff well-being but patient care? Panelists will explore everything from how to include stakeholders in the planning process to identifying critical issues that must be considered when trying to re-engineer the healthcare workforce of tomorrow.

Moderator: Jada Graves, Managing Editor, BrandFuse, U.S. News & World Report


  • Joanne Conroy, M.D.
    Chief Executive Officer and President, Dartmouth-Hitchcock
  • Nupur Mehta, M.D.
    Chief Medical Officer, East Region, CareMore East
  • Lois Simon
    Executive Vice President of Policy and Programs, Seniorlink
  • Shaun Smith
    Senior Vice President and Chief of Human Resources, NewYork - Presbyterian Hospital

Brought to you by


Implementing Population Health: Refining and Funding Your Plan

Thursday, Nov. 15, 2018 | 10:45 AM–12:00 PM
Mount Vernon Square A

What does it take to successfully manage the health and well-being of populations? Hospitals need to get really good at assessing and managing risk and become proactive about developing care management plans that anticipate and reduce the need for utilization. All of this can be especially tricky at a time when care is still largely provided under a fee-for-service arrangement that doesn’t reward efforts to keep people well. Hear from pioneering organizations about practices they’ve implemented that are working, such as effectively stratifying patients by level of risk, using disease registries and predictive analytics strategically, addressing the social determinants of health (including housing and unemployment), and adopting comprehensive care management plans. What tactics are they employing to support such innovation? Some hospitals are acting as payers, some are forging novel partnerships, some are turning to philanthropy.

Moderator: Garth Graham, M.D., MPH, President, Aetna Foundation
Vice President of Community Health, Aetna


  • Heidi Baskfield, J.D.
    Vice President, Population Health and Advocacy, Children's Hospital Colorado
  • Dina Goldberg
    Executive Director of Population Health, Innovations and Transformation, Johns Hopkins HealthCare
  • Jennifer Houlihan
    Network Vice President, Quality and Operational Effectiveness, Jeffords Institute for Quality, The University of Vermont Medical Center


Investing in Health IT: Finding Success with EHRs and Emerging Tech

Thursday, Nov. 15, 2018 | 10:45 AM–12:00 PM
Congressional A

In recent years, as more and more hospitals and physician offices have adopted electronic health records, true interoperability of health information technology has remained an important but elusive goal. Healthcare providers still face a number of barriers to delivering full and seamless coordination of their IT, including persistent roadblocks to data sharing, inconsistent standards, technical problems and continued workflow burdens reported by clinicians. Cybersecurity is a looming concern, as are issues like privacy and startup and maintenance costs. This session will explore the current health IT landscape and offer key strategies for healthcare executives aspiring to get the most out of new tech.

Moderator: Christopher “CJ” Wiggins, Co-Founder, ORHub


  • Tina Esposito
    Vice President of Information and Technology Innovation, Advocate Aurora Health
  • Mike Luessi
    Vice President Healthcare & Life Sciences, Salesforce.com
  • Natalie Pageler, M.D.
    Chief Medical Information Officer, Stanford Children's Health
  • Don Rucker, M.D.
    National Coordinator for Health Information Technology, U.S. Department of Health and Human Services
  • Harold F. Wolf, III
    President and CEO, Healthcare Information and Management Systems Society (HIMSS)

Brought to you by


The New Patient Experience Era: Focusing on the Consumer of Tomorrow

Thursday, Nov. 15, 2018 | 10:45 AM–12:00 PM
Grand Ballroom South

Improving the patient experience is no longer simply a savvy marketing strategy. In fact, it can significantly impact quality and safety, boost consumer and caregiver satisfaction, and affect an institution’s bottom line (even beyond reimbursement for HCAHPS scores). To make a difference, hospitals are taking a range of approaches: tapping into advanced data analytics; hiring chief experience officers and front-line patient navigators; redesigning facilities, including patient rooms, to make them more convenient and family friendly; harnessing new technology and partnerships (such as with Uber or retail chains); and much more. Hear from several leaders on challenges they’ve faced and how boosting the patient experience can yield results for providers.

Moderator: Brian R. Kelly, Senior Vice President & Managing Director, PNC
Head of PNC Healthcare


  • Larry H. Hollier, M.D.
    Surgeon-in-Chief, Texas Children’s Hospital
    Chief of Plastic Surgery, Baylor College of Medicine
  • Aaron Martin
    Executive Vice President and Chief Digital Officer, Providence St. Joseph Health
  • Marcela Reyes
    System Director of Patient Experience, Adventist Health System
  • Manny Rodriguez
    Chief Marketing and Experience Officer, UCHealth

Brought to you by


Tapping Into Telemedicine: Strategies for Success

Thursday, Nov. 15, 2018 | 2:45 PM–4:00 PM
Grand Ballroom South

Telemedicine has exploded in growth over the past decade, with more than half of hospitals using telemedicine to connect with and monitor patients remotely. But what does it take for a telemedicine program to be successful? Implementation is no small task, requiring the right tech infrastructure, security protocols, analytical tools and buy-in from patients, clinicians, regulators and others. When done right, telemedicine puts the patient’s needs at the center of care and can reduce costs and readmission rates. Hear from panelists on how to ensure you’re doing telemedicine right.

Moderator: Ann Mond Johnson, Chief Executive Officer, American Telemedicine Association


  • Tearsanee Carlisle Davis, DNP, FNP-BC
    Director, Clinical and Advanced Practice Operations, University of Mississippi Medical Center, Center for Telehealth
  • Mark D. Lo, M.D.
    Medical Director, Telehealth and Digital Health, Seattle Children's Hospital
  • Kevin Galpin, M.D.
    Executive Director, Telehealth Services, Office of Connected Care, Veterans Health Administration, U.S. Department of Veterans Affairs
  • Gigi Sorenson, RN, MSN
    Chief Clinical Officer and Vice President of Operations, GlobalMed

Brought to you by


The Case for Transparency: The Risks and Rewards

Thursday, Nov. 15, 2018 | 2:45 PM–4:00 PM
Mount Vernon Square A

As new technology and tools give consumers greater access to and agency over their healthcare information, many patients and advocates are demanding more transparency from hospitals and healthcare providers about costs, outcomes and patient satisfaction. Spurred by consumer advocacy organizations, policymakers, watchdog groups and others, some providers and insurers have moved to make healthcare information more freely available. Certain institutions have begun sharing procedure outcomes data, doctor satisfaction scores, pricing lists, cost-comparison tools and more. Some states have launched detailed cost-comparison websites designed to give individuals an in-depth look at healthcare pricing and quality metrics. But on the whole, much remains shrouded, as providers grapple with privacy concerns and other challenges, such as building awareness of (and perhaps incentives to participate in) transparency programs. This session will explore several initiatives aimed at making healthcare more transparent for consumers.

Moderator: Chad Smolinski, Chief Product Officer, U.S. News & World Report



The Evolving World of Artificial Intelligence: Lessons for Health

Thursday, Nov. 15, 2018 | 2:45 PM–4:00 PM
Mount Vernon Square B

A number of leading health systems are leveraging artificial intelligence and cognitive computing (including cloud, social and mobile technologies) to improve population health management and personalized clinical care by drawing on data from EHRs, administrative claims and social determinants of health. Other deep-learning tools are enabling rapid, accurate interpretations of X-rays, CT scans and MRIs, while driving breakthroughs in genomic and personalized medicine. Yet success with these new tools will require resolving myriad issues such as how to manage the flow and integration of high-quality, trustworthy data; protect privacy; and maintain security. Hear where AI and deep learning are headed in healthcare. Discuss the pitfalls to be avoided as health systems and health professionals explore how to best integrate these tools.

Moderator: Michael Schroeder, Health Editor, U.S. News & World Report


  • Karim Botros
    Senior Vice President, Chief Strategy and Innovations Officer, The MetroHealth System
  • Anthony C. Chang, M.D., MBA, MPH, MS
    Chief Intelligence and Innovation Officer Medical Director, The Sharon Disney Lund Medical Intelligence and Innovation Institute (MI3), Children’s Hospital of Orange County
  • Kerrie Holley
    Technical Fellow, Optum
  • Laura Wilt
    Senior Vice President and Chief Information Officer, Ochsner Health System

Brought to you by


Next Steps for Value-Based Care

Thursday, Nov. 15, 2018 | 4:15 PM–5:30 PM
Congressional A

As many providers continue the shift toward value-based care, obstacles remain. For example, the rules governing accountable care organizations are in flux and the future of bundled payments is also uncertain as CMS has reduced or eliminated support for mandatory models, choosing instead to put greater emphasis on voluntary approaches and more experimentation at the local level. Some states have seen early success in developing statewide models, but many of these efforts are dependent on the continuation of federal support. What’s more, some experts believe that value-based care initiatives cannot be fully successful without pairing them with more expansive initiatives in population health and care outside of traditional clinical walls. States and individual providers have found a range of promising approaches, but there is no one-size-fits-all model. Join us to examine the many challenges and continuing promise of value-based care to lower costs and improve outcomes.

Moderator: Carolyn Magill, Chief Executive Officer, Aetion


Brought to you by


The Promise and Challenges of Incorporating Precision Medicine

Thursday, Nov. 15, 2018 | 4:15 PM–5:30 PM
Mount Vernon Square A

Gene therapy has arrived, with CRISPR gene-editing technology getting to the human trial stage for certain blood disorders and cancers, and the approval of a drug to treat an inherited form of blindness. CAR T-cell treatments and a number of drugs targeted to specific gene mutations hold great promise against cancer, and medical experts see potential against other diseases as well. Several health systems and the NIH are scrambling to collect biobanks full of patient data that they expect to inform precision medicine going forward. Meanwhile, the Centers for Medicare and Medicaid Services has moved to cover next-generation genome sequencing for Medicare patients with advanced cancer. Still, many obstacles remain. Given the rapidity of advances on this front and their great expense, for example, payers have been slow to get on board, leaving many people without access. This session will explore how precision medicine is apt to affect patient care in the near term and the obstacles providers must consider as they weigh their investment in it.

Moderator: Angela Haupt, Assistant Managing Editor, Health, U.S. News & World Report


Brought to you by


On the Cutting Edge: Investing in Innovation

Friday, Nov. 16, 2018 | 8:45 AM–10:00 AM
Congressional A

Amid a rapidly evolving healthcare landscape – in which new, non-traditional competitors are mushrooming at breakneck speeds – many hospitals and health systems are investing in their own vehicles to accelerate transformation. Whether through formal centers, programs or teams, innovation initiatives are not only helping hospitals navigate the tides of change, advance discovery and devise solutions to complex issues, but also they are presenting new partnership prospects, recruitment and retention strategies, commercialization opportunities and novel revenue streams. In fact, nearly 30 percent of healthcare leaders who responded to a recent American Hospital Association survey said that they either had built or had plans to build an innovation center in the next 18 months. How innovative is your organization? What are the latest trends, triumphs and challenges surrounding these emerging and diverse enterprises? Hear from leaders on the front lines of innovation.

Moderator: Peter Durlach, Senior Vice President of Strategy and New Business Development, Healthcare Division, Nuance Communications


Brought to you by


Pediatric Sessions

Partnering as a Pediatric Success Strategy

Thursday, Nov. 15, 2018 | 10:45 AM–12:00 PM
Mount Vernon Square B

Teamwork: It’s an ingredient vital to delivering high-quality, high-value care for kids. But that cooperation is not only happening in house; more and more, as the emphasis shifts to cost control and quality, it’s occurring across different providers – even among apparent competitor organizations. Get an inside look at how strategic partnerships and “co-opetition” are impacting pediatric healthcare. Hear how some children’s hospitals are banding together – or are exploring new partnerships, even across regions – to improve care for kids closer to home, serve unmet needs or bridge gaps for adult health systems. Learn about emerging collaborative resource-sharing initiatives designed to help more kids benefit from expensive new treatment approaches from immunotherapy to rapid whole genome sequencing.

Moderator: Michael Morella, Deputy Editor, U.S. News & World Report


  • Cindy Bo
    Chief Strategy & Business Development Officer and Operational Vice President, Nemours Children’s Health System
  • Stephen F. Kingsmore, M.D., D.Sc.
    President and Chief Executive Officer, Rady Children’s Institute for Genomic Medicine, Rady Children’s Hospital–San Diego
  • Anne Lyren, M.D.
    Clinical Director, Children's Hospitals' Solutions for Patient Safety
    Strategic Advisor, Quality & Safety, UH Rainbow Babies & Children's Hospital


How Children’s Hospitals Are Shifting Toward Value and Population Health

Thursday, Nov. 15, 2018 | 2:45 PM–4:00 PM
Congressional A

Many pediatric hospitals are moving toward value-based care and a commitment to keeping patients healthy because they believe it’s the best way to deliver care. This panel will explore the challenges in implementing population health approaches in an environment more focused on keeping children healthy, happy – and out of the hospital – as well as strategies that have allowed pioneering institutions to see results, including cultivating a clinically integrated network, investing in analytics capabilities, shoring up behavioral and mental health services, and partnering with schools and businesses in the community.

Moderator: Amy Knight, Chief Operating Officer, Children's Hospital Association


  • Kurt Newman, M.D.
    President and CEO, Children’s National Health System
  • Peggy Troy
    President and Chief Executive Officer, Children's Hospital and Health System, Inc.
  • Ray Tsai, M.D.
    Senior Vice President, Dallas Market Operations at Children’s Health
  • Stacy Nicholson, M.D., MPH
    President, Children's Services and Chair of Pediatrics, Atrium Health

Brought to you by


Pediatric Priority: Preparing for Payment Reform

Friday, Nov. 16, 2018 | 8:45 AM–10:00 AM
Congressional B

With more than 35 million children covered by Medicaid and CHIP across the country, pediatric hospitals are bracing for changes to government funding that threaten their bottom line, if not their survival. What might the future hold? Policy experts and hospital executives will examine where payment for children’s care is likely headed and what creative responses are being explored at the state level in case of a turn to block grants or other measures to reduce funding. The session will also explore the other avenues children’s hospitals are taking to preserve their financial health, such as by partnering with competitors and adult hospitals to realize efficiencies, investing in clinical integration, expanding their patient base through telemedicine, shifting to value-based care and banking on the moneymaking potential of innovation centers.

Moderator: Pamela Riley, M.D., MPH, Medical Director, Office of the Senior Deputy Director and Medicaid Director, Department of Health Care Finance, Government of the District of Columbia


  • Cindy Mann
    Partner, Manatt Health, Manatt, Phelps & Phillips, LLP
  • Scott Wilkerson
    Executive Director, Clinically Integrated Network, Ann & Robert H. Lurie Children’s Hospital of Chicago


U.S. News Best Hospitals Rankings

Behind the U.S. News Best Children’s Hospitals Rankings Methodologies

Thursday, Nov. 15, 2018 | 4:15 PM–5:30 PM
Grand Ballroom South

Based on the pediatric hospital survey administered annually by U.S. News data contractor RTI International, the Best Children’s Hospitals rankings provide quality-of-care insights not only to families with complex medical needs but also front-line clinicians and hospital leaders. These insights depend on the participation of scores of pediatric centers and on the ability of those hospitals to submit complete, reliable and comparable data to U.S. News and its data contractor. This year, U.S. News and RTI made unprecedented efforts to maximize the integrity of the data submitted by hospitals, while also seeking opportunities to reduce the survey burden and align measurement with pediatric stakeholders’ objectives. This session will briefly recap these recent efforts and their results, outline potential future directions, and feature dialogue between the audience and a panel of U.S. News and RTI methodologists.



Behind the U.S. News Best Hospitals Rankings Methodologies

Friday, Nov. 16, 2018 | 8:45 AM–10:00 AM
Grand Ballroom South

U.S. News evaluations of general acute-care hospitals encompass 16 specialty rankings, 9 procedure/condition-specific ratings, regional rankings and a national honor roll. In this session, the experts behind these evaluations will discuss current methodological topics, including changes under consideration for 2019. U.S. News and its data contractor, RTI, will also present potential strategies for addressing diverse measurement challenges; topics may include using patient-experience data and patient-reported outcomes, risk adjusting for sociodemographic factors, addressing latency and completeness of Medicare inpatient claims data, measuring the performance of health systems, and considering variation in the quality of post-acute care.



Case Studies

Using Hospital Data Insights to Improve Clinical Quality at UC San Diego Health and C.S. Mott Children’s Hospital

Wednesday, Nov. 14, 2018 | 2:00 PM–2:45 PM
Grand Ballroom South

For the past 29 years, U.S. News & World Report has published the annual Best Hospitals rankings. In December 2014, U.S. News introduced the Hospital Data Insights platform in an effort to better understand the data points behind these scores. The HDI analytics suite allows hospital executives to perform much deeper analyses of the more than 12 million metrics underpinning the Best Hospitals and Best Children’s Hospitals rankings.

The Hospital Data Insights team will provide a brief overview of the tools, followed by presentations from Chad VanDenBerg, MPH, Chief Quality and Patient Safety Officer, UC San Diego Health, and Dr. Chris Dickinson, Pediatric Associate Chief Medical Officer and Interim Executive Director, C.S. Mott Children’s Hospital. VanDenBerg and Dickinson will share examples of how their respective facilities use Hospital Data Insights to analyze quality and safety measures in order to make data-driven decisions to drive clinical care improvements at their hospitals.


  • Chris J. Dickinson, M.D.
    Chief Clinical Officer, C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital and Professor Pediatric Gastroenterology, Pediatrics and Communicable Diseases, Michigan Medicine
  • Evan Jones
    Vice President & General Manager, Healthcare & Insights Groups, U.S. News & World Report
  • Chad VanDenBerg
    Chief Quality and Patient Safety Officer, UC San Diego Health

Presented by


Cybersecurity and Connected Healthcare

Thursday, Nov. 15, 2018 | 8:45 AM–10:00 AM
Congressional B

Over the past two decades, the Internet and wireless technology have created highly connected healthcare environments. EHRs, medical devices, patient monitors, diagnostic and imaging technology, and other medical equipment allow hospitals and physicians to deliver faster, higher quality, and more efficient patient care. However, the rise of connected healthcare has come with an increasingly sophisticated cyber threat environment. Malware and ransomware attacks on hospitals are increasingly prevalent and can paralyze systems, compromise computers, and disrupt day-to-day operations, and have also brought with them new approaches and considerations for effectively managing risk.

 To maximize the benefits of connectivity, all of us in the healthcare ecosystem must work together to protect patients and their information from the cyber risks that face the entire healthcare industry. In fact, a recent survey of physicians and hospital administrators found that both groups look to the industry and other stakeholders to help them manage cybersecurity challenges. We all play a role in improving healthcare cybersecurity – from the CISO to the physician to the manufacturer. Join us for a conversation with leading CISOs, physicians, and other experts from across the healthcare sector to discuss the rise and benefits of connected healthcare as well as perspectives on cybersecurity risk in the hospital environment. 

Moderator: Darius Tahir, eHealth Reporter, POLITICO


Presented by


Leading the Digital Transformation of Healthcare

Thursday, Nov. 15, 2018 | 10:45 AM–12:00 PM
Congressional B

VMware Healthcare Solutions are helping to enable the next generation of patient-centric care. Through a software-defined healthcare IT platform, VMware enables healthcare organizations to modernize and protect the critical IT infrastructure that is at the heart of value-based care delivery, while mobilizing providers with always-on access to patient information from the right device for the right task at the right time. From the data center to the point of care, VMware is helping to transform the cost, quality and delivery of healthcare. During this panel discussion, expert presenters will explore several examples and strategies including delivering protected health information securely to clinics and affiliates, improving provider productivity, and enabling care anywhere with mobility.


Moderator: Chris Logan, Director, Healthcare Strategy, VMware


Presented by


Smart Master Planning: How Health Systems Can Be Ready for the Uncertainties of the Future

Thursday, Nov. 15, 2018 | 2:45 PM–4:00 PM
Congressional B

Health systems and academic medical centers must facilitate stellar community and outpatient care while still supporting and managing hospitals dedicated to highly specialized acuity level needs. Since a significant number of health systems across the country are working in campuses built over decades, many with antiquated systems, technology, and design features, it can be challenging to remain relevant and resilient when faced with:

• Unanticipated effects of Mother Nature
• Impact of politics
• Need for high level of security
• Containment of unexpected epidemics
• Ever-changing landscape of healthcare delivery

During this panel discussion, expert presenters will explore several examples and strategies that showcase the value of maintaining flexibility in your master plan to allow for a variety of potential futures for your hospital(s). Regardless of any constraints – a unique campus or financial limitations, etc. – solutions for creating a future footprint exist and are achievable. Through this interactive session, the audience will:

• Discover actionable insight on the benefits of developing, implementing, and maintaining a resilient, sustainable, and long-range campus master plan
• Discuss growth and renewal strategies such as thoughtful master planning, maximum use of land, improving access, and optimizing investment

Moderator: Charles Griffin, Healthcare Sector Leader, EYP


  • Robert Langheim
    Partner, Whitecap Health Advisors
  • Spencer Moore
    Vice President of Facilities Management and Chief Facilities Officer, University of Texas MD Anderson Cancer Center
  • Matthew Schaefer
    Senior Vice President and Chief Operating Officer, Children’s Hospital of New Orleans

Presented by


Market Insights

Thursday, Nov. 15, 2018 | 4:15 PM–5:30 PM
Congressional B