2019 Session Overviews

The Patient Experience

Enhancing the Patient Experience: Design Strategies That Work

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM
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Hospitals are working harder than ever to enhance the patient experience, often by making radical changes to physical infrastructure, harnessing big data and analytical tools, and breaking down silos to strengthen communication and collaboration between departments and with frontline workers. The power of analytics is helping improve hospital-wide services and decision-making. Hospitals are also tapping into big data for tasks like developing chronic disease management plans with predictive risk scores to help customize them to ensure patient compliance. Our panel will look at how design breakthroughs and new tools are dramatically improving how consumers view their hospital experience.

Speakers:
Marc L. Boom, M.D., President and Chief Executive Officer, Houston Methodist
Laura L. Forese, M.D., Executive Vice President and Chief Operating Officer, New York-Presbyterian
Thomas Howell, M.D., Assistant Medical Director of Patient Experience, Mayo Clinic; Medical Director of Patient Experience, Mayo Clinic Health System
Kevin B. Mahoney, Chief Executive Officer, University of Pennsylvania Health System

Moderator: Chris Bormann, Director, Health, HDR

Presented by


 

Innovations in Patient-Centered Care Delivery: Spotlight on Precision Medicine and Other Cutting-Edge Tools

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM
Lincoln 4

The expansion of big data, precision medicine and artificial intelligence all promise to create a boom in highly sophisticated and personalized medical treatments at the same time as the push to value puts an emphasis on prevention and consumer-oriented primary care. More enlightened approaches to the social determinants of health, like attacking homelessness and food insecurity, will produce better healthcare strategies for many vulnerable patient populations. . And the rapid mushrooming of portable and mobile devices that can be fed into shared medical records and tools will allow patients greater participation in managing their health. Our panel will take a look at the exciting changes in patient care that are emerging and how best to take advantage of them.

Speakers:
Jeffrey R. Balser, M.D., Ph.D., President and Chief Executive Officer, Vanderbilt University Medical Center; Dean, Vanderbilt University School of Medicine
Rushika Fernandopulle, M.D., Chief Executive Officer, Iora Health
Ninfa M. Saunders, FACHE, President and CEO, Navicent Health

Moderator: Lou Silverman, Chairman and Chief Executive Officer, Advanced ICU Care

Presented by


 

Managing Consolidation for the Best Patient Outcomes: Standardizing Care and Quality

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
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A 2018 JAMA report found that healthcare mergers and acquisitions can significantly increase risks to patient safety if leaders in charge of change lack clinical experience. Poorly managed integration can lead to a serious reduction in quality of care while costs rise. And while increases in patient volume seem desirable on paper, they also can include changes in demographics that can require substantial adjustments in staffing and training, as well as demands for different supplies, equipment and strategies. These potential challenges can only be addressed with proper planning, oversight, data-sharing and seamless integration of clinical leaders. In this session, speakers will discuss the opportunities and potential pitfalls of consolidation and what they’re learning as their own institutions navigate changes.

Speakers:
Julie Ann Freischlag, M.D., Chief Executive Officer, Wake Forest Baptist Medical Center; Dean, Wake Forest School of Medicine
Mark Olszyk, M.D., Chief Medical Officer and Vice President of Medical Affairs, Carroll Hospital; Vice President, Carroll Health Group
John A. Brennan, M.D., Executive Vice President and Chief Clinical Integration Officer, WellStar Health System
Bruce Swartz, Executive Vice President, Physician Enterprise, CommonSpirit Health

Moderator: Greta Martin, Healthcare Data Scientist, U.S. News & World Report




 

What’s Your Digital Health Strategy? You Need One – Lessons From Other Industries

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 6

The digital patient has arrived. Today’s consumers expect to interact with hospitals and healthcare providers with the same ease and effectiveness as when they research and book hotels, travel or buy online. When developing digital strategies, healthcare institutions will now be expected to incorporate portable, mobile and wearable devices into their planning and to engage with their public differently. Patients will expect convenient two-way communication with caregivers and to have options to access their electronic health records, make appointments, refill prescriptions and access virtual monitoring, diagnosis and treatment on their own schedule, at home or on the go. But the integration of mobile apps and virtual care (and the quality of patient experience) still has a long way to go to meet consumer expectations. This panel will take a look at some of the latest developments in digital health and show how hospitals and other providers can up their game to keep pace with change.

Speakers:
David A. Feinberg, Senior Vice President, Chief Marketing and Communications Officer, Mount Sinai Health System
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Lindsay Smelser, Vice President, Marketing, Steward Health Care
Stephany Verstraete, Chief Marketing Officer, Chief Engagement Officer, Teladoc Health

Moderator:
Carrie Liken, Head of Industry, Healthcare, Yext

Presented by


 

Incubating Innovation: How Strategic Investments Can Drive Patient Engagement and Satisfaction

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Venture capital investment in digital health hit a record $14.6 billion in 2018, according to a recent StartUp Health Insights report. Legions of startups continue to enter the space and roll out programs that are especially geared toward tech-savvy and increasingly demanding consumers, such as mobile apps, wearable devices, cutting-edge software and more. Big Tech players like Amazon, Google and Apple have also made significant inroads in the health arena as both partners and disruptors with an eye toward streamlining care delivery to patients. A number of hospitals and health systems have expanded their own innovation centers and venture enterprises, seeking to incubate – and in some cases spin off – new tech tools, services and intellectual property. But sorting out what works for patients is no easy task, nor is earning steady funding and making the right long-term investments, especially as providers and innovators work to maintain consistent levels of quality, safety, cost savings, patient/data privacy and impact. Hear from several strategic thinkers in the innovation space about how your own institution can find success and make an impact on the patient experience.




 

Transparency Moves: How Well Are Policies of Greater Openness Serving Hospitals – and Patients?

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM
Lincoln 2

Many patients and policymakers are pushing for greater transparency in a variety of ways, such as publishing and promoting doctor satisfaction scores, hospital pricing/spending lists, in-depth patient experience data and outcome measures. Some hospitals have embraced these initiatives, in part because they hope they will build goodwill and brand loyalty among the public. Others have gone even further and unveiled consumer-oriented price-estimator tools to help patients get a clearer sense of the costs associated with care. Yet some analysts have raised concerns that unfettered disclosure can have its drawbacks. In this session, hear from several providers and experts who can speak to the strengths and weaknesses of transparency moves.

Speakers:
Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic
Liz Salmi, Senior Strategist, Outreach and Communications, OpenNotes / Beth Israel Deaconess Medical Center
Emily Kagan Trenchard, Vice President of Digital & Innovation Strategy, Northwell Health

Moderator: Alexandra Kalaf, Vice President, Marketing and Advertising Strategy, U.S. News & World Report




 

Value and Population Health

Payers and Providers: Partnering for Better Results

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM
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The imperative to deliver improved outcomes at lower costs – a big piece of which is better management of a patient population – is a driving force behind the surge in joint ventures and other partnerships between health systems and insurers. Incentives for collaboration include competition from providers either contracting directly with employers or forming their own health plans, a push for payers to incorporate clinical data in their quality reporting, and an increasing awareness on the part of both camps of the financial and clinical benefits of proactively tackling the social determinants of health. The expectation: that aligning goals and processes and sharing data will mean better results for everyone involved, including patients. Hear what payers and providers need to know to collaborate successfully.

Speakers:
Sunil Budhrani, M.D., MPH, MBA, Chief Executive Officer and Chief Medical Officer, Innovation Health
David Carmouche, M.D., President and Senior Vice President, Ochsner Health Network, Ochsner Health System
Douglas Chaet, FACHE, Chief Managed Care Officer, Cleveland Clinic
Emily Maxson, M.D., Chief Medical Officer, Aledade, Inc.

Moderator: Anne Pusey Roberts, Product Director, Health, U.S. News & World Report




 

How Children’s Hospitals Can Make an Impact on the Social Determinants of Health

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 3

A growing body of medical research shows that environment can determine health, especially in kids. Children’s HealthWatch reported in 2017 that unstable housing among families with children will cost the U.S. $111 billion in avoidable health and education expenditures over the next 10 years. The rise of research, and incentives from the Affordable Care Act and other policy moves, have spurred providers to make investments in their neighborhoods to address some of these underlying social determinants, from fixing up houses to writing “prescriptions” for a subsidy on fruits and vegetables. Join this session to learn how several pediatric leaders are rethinking their approaches to have an impact on the long-term health of children.

Speakers:
Tamarah Duperval-Brownlee, M.D., Senior Vice President and Chief Community Impact Officer, Ascension; President and Chief Executive Officer, Providence Health System
R. Lawrence Moss, M.D., President and Chief Executive Officer, Nemours Children’s Health System
Jean L. Raphael, M.D., MPH, Director, Center for Child Health Policy and Advocacy, Texas Children’s Hospital; Associate Professor and Associate Vice Chair for Community Health, Department of Pediatrics, Baylor College of Medicine
Timothy C. Robinson, Chief Executive Officer, Nationwide Children’s Hospital

Moderator: Rajan Wadhawan, M.D., Senior Executive Officer, AdventHealth for Children and AdventHealth for Women

Presented by


 

A Population Health Imperative: Tackling Childhood Obesity

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM
Lincoln 2

Today about 1 in 3 children and teenagers are overweight or affected by obesity, and the percentage who have obesity has tripled since the 1970s. This trend – and the implications for children’s long-term well- being and longevity – has prompted the World Health Organization to call childhood obesity “one of the most serious public health challenges of the 21st century.” It’s a challenge that many children’s hospitals are aggressively researching and tackling, seeking to implement the best clinical responses and build out treatment and prevention programs that rely on community partnerships. Experts from several pediatric weight management programs discuss what is known about interventions that work and those that don’t.

Speakers:
Ihuoma Eneli, M.D., MS, FAAP, Director, Center for Healthy Weight and Nutrition, Nationwide Children’s Hospital; Professor of Pediatrics, Ohio State University
Claudia Fox, M.D., MPH, MPA, Associate Professor of Pediatrics, Co-Director of Center for Pediatric Obesity Medicine, University of Minnesota
Evan Nadler, M.D., Co-Director for the Obesity Program and Director of the Child and Adolescent Weight Loss Surgery Program, Children’s National Health System; Associate Professor of Surgery and Pediatrics, The George Washington University School of Medicine & Health Sciences
Fatima Cody Stanford, M.D., MPH, MPA, Obesity Medicine Physician Scientist, MassGeneral Hospital for Children Massachusetts, General Hospital, Harvard Medical School

Moderator: Sarah E. Barlow, M.D., MPH, Professor of Pediatrics and Data and Population Sciences; Director, Children’s Health Integrated Program in Childhood Obesity, UT Southwestern Medical Center




 

Healthcare Community Change-Agents: Addressing the Social Determinants of Health

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM
Lincoln 6

Across the healthcare ecosystem, awareness is growing of the importance – and potential payoff – of investing in screenings and programs to tackle the true drivers of well-being, from food security and employment to early childhood literacy and housing stability. Providers and insurers alike increasingly understand that succeeding at value-based care and population health requires taking care of such unmet needs. Many hospitals and health systems have implemented programs, such as investing in housing programs to address homelessness and embedding clinicians in schools and community organizations. Some states are finding ways to make their Medicaid programs more accommodating, and the Centers for Medicare & Medicaid Services allowed Medicare Advantage plans to begin addressing some of these social factors this year. Hear from pioneers with lessons to share about improving effectiveness and equity of care.

Speakers:
Alisahah J. Cole, M.D., Chief Community Impact Officer, Atrium Health
Ceci Connolly, President and Chief Executive Officer, Alliance of Community Health Plans
Imelda Dacones, M.D., President and Chief Executive Officer, Northwest Permanente
Cathryn E. Gunther, Associate Vice President, Global Population Health, Merck & Co.

Moderator: Gaby Galvin, Reporter, Healthiest Communities, U.S. News & World Report

Presented by


 

The Hospital’s Critical Role in Battling the Opioid Epidemic

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM
Lincoln 3

At the front lines of treatment and prevention, hospitals play a big role in addressing and reversing the opioid crisis. Providers are taking a second look at prescribing patterns of physicians across departments, implementing dosage guidelines alongside new screening procedures and payment models, and innovating in ways they manage people coming in who are coping with addiction. Hear about what hospitals can achieve as they reach beyond their walls to collaborate on solutions in their communities.

Speakers:
Jay Bhatt, D.O., Senior Vice President and Chief Medical Officer, American Hospital Association
Christopher F. Freer, D.O., Co-Chair, RWJBarnabas Health Tackling Addiction Task Force; System Director of Emergency Medicine, RWJBarnabas Health; Chairman, Emergency Department, Saint Barnabas Medical Center
Halena M. Gazelka, M.D., Director, Inpatient Pain Service, Division of Pain Medicine, Mayo Clinic
Alicia A. Jacobs, M.D., Vice Chair, Clinical Operations, Family Medicine and Family Medicine Physician and Associate Professor, University of Vermont Medical Center

Moderator: Steve Sternberg, Assistant Managing Editor, Health Initiatives, U.S. News & World Report

Presented by


 

Telehealth as a Population Health Tool

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM
Lincoln 6

As telehealth technologies advance, health systems are seeing their power to manage the health of their patients more proactively and cost-efficiently. With the geriatric population set to expand significantly over the next three decades, telehealth companies are developing video platforms, medication monitoring services and virtual assistants that should help keep elderly patients healthy in their homes longer. Providers of remote behavioral and mental health services are already offering virtual individual and group therapy to those who otherwise wouldn’t have access. Remote diagnosis is expected to become ever more feasible as artificial intelligence takes over some of the work of assessing symptoms, and the combination of analytics and monitoring via sensor technology promises to head off trouble before it becomes critical. Hear how the latest tools can be used to manage populations and what you need to know to benefit.

Speakers:
Sanjeev Arora, M.D., Director, Project ECHO; Professor, Department of Internal Medicine, University of New Mexico Health Sciences Center
Martin E. Doerfler, M.D., Sr. Vice President, Clinical Strategy & Development, Associate Chief Medical Officer, Northwell Health
Allison Suttle, M.D., Chief Medical Officer, Sanford Health
Kim Swafford, Group Vice President, Telehealth & Health Technology Strategy, Providence St. Joseph Health

Moderator: Michael Morella, Assistant Managing Editor, U.S. News & World Report




 

The Difficult Journey to Value: A Roadmap for Success

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM
Lincoln 2

Recent surveys show that, while the road to value-based care remains a long and difficult one, adoption is well underway among payers and providers. Despite the easing of federal mandates, commercial payers are enthusiastically driving the shift, as they discover they’re able to save money while improving care and patient engagement. As for government, the Department of Health and Human Services has returned to exploring bundled payments, and the Centers for Medicare & Medicaid Services has said that the agency would like accountable care organizations to take on risk sooner and would like to find ways to encourage Medicare providers to apply CMS value models outside Medicare to other patients. Hear from several pioneering organizations that are well along the path, with experience to share on the moves essential to success as well as lessons learned from making wrong turns.

Speakers:
Julie Hall-Barrow, Ed.D., Senior Vice President, Network Development and Innovation, Children’s Health
John Haupert, President and Chief Executive Officer, Grady Health System
Ari Robicsek, M.D., Chief Medical Analytics Officer, Providence St. Joseph Health
Alison S. Peterson, M.D., Vice President of Medical Affairs, United Hospital, Allina Health

Moderator: Gregory Makoul, Ph.D., Founder and Chief Executive Officer, PatientWisdom

Presented by


 

Post-Conference Workshop: Creating a New Hospital Ranking: Can Health Equity Be Measured? (RSVP Required)

Tuesday, Nov. 19, 2019 | 12:30 PM–2:00 PM
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U.S. News will be hosting a special post-conference workshop to engage in dialogue with healthcare leaders on advancing health equity.

Addressing social determinants of health and closing gaps in health equity are foundational to making progress toward population health. Hospital system performance on these dimensions of health may be independent of their performance on traditional quality measures that assess primarily inpatient care. Can health equity be measured – and should it be reported – at the hospital level? In this post-conference workshop, which will be open to all registered attendees, U.S. News data scientists will present preliminary analytical work and solicit input from invited discussants and audience participants.

RSVP is required to attend this workshop.  Lunch will be provided and seating is limited.  To secure your seat at this session and participate in this critical dialogue, please RSVP by November 6 to Meera Suresh (msuresh@usnews.com).

Speakers:
Ge Bai, Ph.D., Associate Professor of Health Policy & Management, Johns Hopkins Bloomberg School of Public Health
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Stephen Lockhart, M.D., Ph.D., Chief Medical Officer, Sutter Health
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Healthcare Data Scientist, U.S. News & World Report
David Nerenz, Ph.D., Director Emeritus of the Center for Health Policy and Health Services Research, Henry Ford Health System
Ram Raju, M.D., Senior Vice President and Community Health Investment Officer, Northwell Health

Lunch Sponsored by:




 

Pediatric Priorities

Improving Services for the Medically Complex Child: A Family-Centered Approach

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM
Lincoln 3

Roughly 3 million children have medically complex conditions, representing a significant percentage of annual healthcare costs and posing enormous challenges for the healthcare community, families and the most vulnerable patients. Increasingly, hospitals are realizing that if they are to improve care and reduce costs they must put families at the center of the equation. Programs like the Children’s Hospital Association’s Coordinating All Resources Effectively initiative have helped identify best practices for these children, including creating customized family-centric plans for each patient and ensuring that treatment is coordinated between all caregivers and the families. Panelists will offer their hands-on experience in implementing these practices and examine potential community, government and payer partnerships.

Speakers:
Marcy Doderer, FACHE, President and Chief Executive Officer, Arkansas Children’s
Karen Fratantoni, M.D., MPH, Medical Director, Complex Care Program, Children’s National Health System
Monica Jones, Family Consultant, Children’s Hospital of Philadelphia
Amy Knight, Chief Operating Officer, Children’s Hospital Association

Moderator: Maria Santucci, Director of Strategic Communications, U.S. News & World Report




 

How Children’s Hospitals Can Make an Impact on the Social Determinants of Health

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 3

A growing body of medical research shows that environment can determine health, especially in kids. Children’s HealthWatch reported in 2017 that unstable housing among families with children will cost the U.S. $111 billion in avoidable health and education expenditures over the next 10 years. The rise of research, and incentives from the Affordable Care Act and other policy moves, have spurred providers to make investments in their neighborhoods to address some of these underlying social determinants, from fixing up houses to writing “prescriptions” for a subsidy on fruits and vegetables. Join this session to learn how several pediatric leaders are rethinking their approaches to have an impact on the long-term health of children.

Speakers:
Tamarah Duperval-Brownlee, M.D., Senior Vice President and Chief Community Impact Officer, Ascension; President and Chief Executive Officer, Providence Health System
R. Lawrence Moss, M.D., President and Chief Executive Officer, Nemours Children’s Health System
Jean L. Raphael, M.D., MPH, Director, Center for Child Health Policy and Advocacy, Texas Children’s Hospital; Associate Professor and Associate Vice Chair for Community Health, Department of Pediatrics, Baylor College of Medicine
Timothy C. Robinson, Chief Executive Officer, Nationwide Children’s Hospital

Moderator: Rajan Wadhawan, M.D., Senior Executive Officer, AdventHealth for Children and AdventHealth for Women

Presented by


 

A Population Health Imperative: Tackling Childhood Obesity

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM
Lincoln 2

Today about 1 in 3 children and teenagers are overweight or affected by obesity, and the percentage who have obesity has tripled since the 1970s. This trend – and the implications for children’s long-term well- being and longevity – has prompted the World Health Organization to call childhood obesity “one of the most serious public health challenges of the 21st century.” It’s a challenge that many children’s hospitals are aggressively researching and tackling, seeking to implement the best clinical responses and build out treatment and prevention programs that rely on community partnerships. Experts from several pediatric weight management programs discuss what is known about interventions that work and those that don’t.

Speakers:
Ihuoma Eneli, M.D., MS, FAAP, Director, Center for Healthy Weight and Nutrition, Nationwide Children’s Hospital; Professor of Pediatrics, Ohio State University
Claudia Fox, M.D., MPH, MPA, Associate Professor of Pediatrics, Co-Director of Center for Pediatric Obesity Medicine, University of Minnesota
Evan Nadler, M.D., Co-Director for the Obesity Program and Director of the Child and Adolescent Weight Loss Surgery Program, Children’s National Health System; Associate Professor of Surgery and Pediatrics, The George Washington University School of Medicine & Health Sciences
Fatima Cody Stanford, M.D., MPH, MPA, Obesity Medicine Physician Scientist, MassGeneral Hospital for Children Massachusetts, General Hospital, Harvard Medical School

Moderator: Sarah E. Barlow, M.D., MPH, Professor of Pediatrics and Data and Population Sciences; Director, Children’s Health Integrated Program in Childhood Obesity, UT Southwestern Medical Center




 

Inside the U.S. News Best Children’s Hospitals Rankings

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM
Lincoln 5

How can U.S. News make its Best Children’s Hospitals rankings most useful to parents of children with serious illness? Achieving the full potential of data transparency in pediatric care requires the ongoing collaboration of U.S. News, its data contractor RTI International, and the scores of children’s hospitals that devote staff time and clinical expertise to advising U.S. News on definitions and scoring practices, tracking and reporting quality metrics, and striving to improve the care they deliver. This session will recap recent changes to the hospital survey instrument and methodology, outline potential future directions for the U.S. News rankings, and feature dialogue between the audience and a panel of U.S. News and RTI methodologists.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Murrey G. Olmsted, Ph.D., Project Director, Best Hospitals, RTI International
Rebecca Powell, Research Survey Methodologist, RTI International




 

The Pediatric Partnership Playbook: Getting the Most Out of Strategic Collaboration

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM
Lincoln 3

From schools and faith-based organizations to businesses and government and public health agencies, community partners have proven vital to the success of children’s hospitals in their regions. Such partnerships have taken on a greater intensity as providers and payers make a push for population health and institutions track their Community Health Needs Assessments. While there is no one-size-fits-all approach, some common lessons have emerged from some of the most successful collaborations, including the value of developing clear program goals and benchmarks, consistent funding streams, effective data sharing, and coordinated caregiver teams. Get an inside look at several effective coalitions that can offer lessons for your own institution.

Speakers: 
Michael-Anne Browne, M.D., Chief Medical Officer, Stanford Health Care Alliance; Associate Chief Medical Officer for Accountable Care, Stanford Children’s Health
Anne Lyren, M.D., Clinical Director, Children’s Hospitals’ Solutions for Patient Safety, UH/Rainbow Babies & Children’s Hospital
Elaine Cox, M.D., Chief Medical Officer, Riley Children’s Health

Moderator: Gretel H. Schueller, Senior Health Editor, Consumer Advice, U.S. News & World Report




 

Marketing and Communications

Health Marketing Session and Luncheon (Invitation Only)

Sunday, Nov. 17, 2019 | 11:30 AM–1:30 PM
Lincoln 6

Preconference Marketing Conversation: How Smart Engagement With Patients Is Driving Provider Growth and Success (Invitation Only)
U.S. News will be hosting a special invitation-only, pre-conference luncheon and networking session tailored to senior healthcare marketers and executives. This session will look at how innovative health systems are changing their approach to messaging, outreach and patient engagement in the digital, consumer-oriented, population-health-focused era. Hear from leading innovators about how health systems can best position themselves to care for the new informed and connected patient. If you would like to attend the session and participate in this critical dialogue, please RSVP by October 11th. All responses should be directed to Anny Lasso, alasso@usnews.com.

CONVERSATION
Rushika Fernandopulle, M.D., Chief Executive Officer, Iora Health
Mary Modahl, SVP, Chief Marketing Officer, American Well
-Moderator:
Bill Holiber, President and Chief Executive Officer, U.S. News & World Report

PANEL
David A. Feinberg, Senior Vice President, Chief Marketing and Communications Officer, Mount Sinai Health System
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Lindsay Smelser, Vice President, Marketing, Steward Health Care
Moderator: Linda Brancato, Vice President of Advertising, U.S. News & World Report




 

What’s Your Digital Health Strategy? You Need One – Lessons From Other Industries

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 6

The digital patient has arrived. Today’s consumers expect to interact with hospitals and healthcare providers with the same ease and effectiveness as when they research and book hotels, travel or buy online. When developing digital strategies, healthcare institutions will now be expected to incorporate portable, mobile and wearable devices into their planning and to engage with their public differently. Patients will expect convenient two-way communication with caregivers and to have options to access their electronic health records, make appointments, refill prescriptions and access virtual monitoring, diagnosis and treatment on their own schedule, at home or on the go. But the integration of mobile apps and virtual care (and the quality of patient experience) still has a long way to go to meet consumer expectations. This panel will take a look at some of the latest developments in digital health and show how hospitals and other providers can up their game to keep pace with change.

Speakers:
David A. Feinberg, Senior Vice President, Chief Marketing and Communications Officer, Mount Sinai Health System
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Lindsay Smelser, Vice President, Marketing, Steward Health Care
Stephany Verstraete, Chief Marketing Officer, Chief Engagement Officer, Teladoc Health

Moderator:
Carrie Liken, Head of Industry, Healthcare, Yext

Presented by


 

Transparency Moves: How Well Are Policies of Greater Openness Serving Hospitals – and Patients?

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM
Lincoln 2

Many patients and policymakers are pushing for greater transparency in a variety of ways, such as publishing and promoting doctor satisfaction scores, hospital pricing/spending lists, in-depth patient experience data and outcome measures. Some hospitals have embraced these initiatives, in part because they hope they will build goodwill and brand loyalty among the public. Others have gone even further and unveiled consumer-oriented price-estimator tools to help patients get a clearer sense of the costs associated with care. Yet some analysts have raised concerns that unfettered disclosure can have its drawbacks. In this session, hear from several providers and experts who can speak to the strengths and weaknesses of transparency moves.

Speakers:
Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic
Liz Salmi, Senior Strategist, Outreach and Communications, OpenNotes / Beth Israel Deaconess Medical Center
Emily Kagan Trenchard, Vice President of Digital & Innovation Strategy, Northwell Health

Moderator: Alexandra Kalaf, Vice President, Marketing and Advertising Strategy, U.S. News & World Report




 

Data, Measurement and Rankings

Quality Reporting Dialogue and Luncheon (Invitation Only)

Sunday, Nov. 17, 2019 | 10:00 AM–1:45 PM
Lincoln 2/Lincoln 3

U.S. News will be hosting an invitation-only, pre-conference meeting and luncheon to engage in dialogue with healthcare leaders on a range of issues related to the future of the Best Hospitals rankings. U.S. News and RTI methodologists will meet with executives from a diverse group of invited general acute-care hospitals to solicit feedback on the methodologies U.S. News used to evaluate care of adult patients in the adult Specialty rankings and Procedures & Conditions ratings. U.S. News staff will present a recap of recent Best Hospitals methodology changes and outline potential future directions.

This event is full. While there won’t be the same opportunity for dialogue, much of the same information about the U.S. News team’s plans will also be shared at the session: Inside the U.S. News Best Hospitals Rankings on Tuesday, Nov. 19, which is open to all Healthcare of Tomorrow attendees. For more information, please contact Meera Suresh (msuresh@usnews.com).

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Health Data Scientist, U.S. News & World Report
Murrey G. Olmsted, Ph.D., Project Director, Best Hospitals, RTI International

 




 

Using Hospital Data Insights to Improve Clinical Quality at UCLA Medical Center and Duke Children’s Hospital and Medical Center

Sunday, Nov. 17, 2019 | 2:00 PM–2:45 PM
Lincoln 5

For the past 30 years, U.S. News & World Report has published the annual Best Hospitals rankings. In December 2014, U.S. News introduced the Hospital Data Insights platform in an effort to better understand the data points behind these scores. The HDI analytics suite allows hospital executives to perform much deeper analyses of the more than 12 million metrics underpinning the Best Hospitals and Best Children’s Hospitals rankings. The Hospital Data Insights team will provide a brief overview of the tools, followed by presentations from UCLA Health and Duke Health on how their respective facilities use Hospital Data Insights to analyze quality and safety measures in order to make data-driven decisions to drive clinical care improvements at their hospitals.

Speakers:
Jillian Hauser, Director, Performance Services, Duke University Health System
Colleen McCarthy, Health Systems Engineer, Performance Services, Duke University Heath System
Amy Wang, Principal Data Analyst, Quality Informatics and Analytics, UCLA Health
Meng Wei, System Director, Quality Informatics and Analytics, UCLA Health

 

Presented by


 

Harnessing Data Analytics and Artificial Intelligence to Improve Results

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM
Lincoln 5

The vast amount of health data generated and stored around the world offers significant opportunities for advancement. Interpreting data for deep learning initiatives could help hospitals streamline operations, reduce expenses and directly impact the patient experience with personalized care. Analytics provide insights that organizations can use to improve quality and reduce costs. High quality data can also be used in clinical decision support, readmission prevention and chronic disease management, though capturing, analyzing and sharing it is difficult and expensive. This session will discuss how to harness such analytic information to make data-driven decisions and innovate clinical care.

Speakers:
Myriam J. Curet, M.D., Executive Vice President and Chief Medical Officer, Intuitive
Maia Hightower, M.D., Chief Medical Information Officer and Assistant Professor, Department of Internal Medicine, University of Utah Health
Nina Janda, Chief Executive Officer, Global Health Data @ Work
Daniel Nigrin, M.D., Senior Vice President and Chief Information Officer, Boston Children’s Hospital; Assistant Professor of Pediatrics, Harvard Medical School
David K. Vawdrey, Ph.D., Chief Informatics Data Officer, Geisinger

Moderator: Diku Mandavia, M.D., Senior Vice President, Chief Medical Officer, Fujifilm Healthcare

Presented by


 

Focus on Post-Acute Care: Lower Costs, Fewer Readmissions, Happier Patients

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 5

The broad effort to reduce readmissions has led many hospitals to explore novel approaches to curbing return visits. Such efforts have included investing in more sophisticated home-health and telehealth programs, hiring patient navigators, building in strategic service-line interventions, and taking aim at the underlying social determinants of health that stifle progress. Careful coordination with nursing homes and rehabilitation facilities is also vital. In this session, attendees will hear from hospital leaders and healthcare experts who have made real gains in reducing readmissions and length of stay. In addition, U.S. News & World Report will present new data and related insights from the Best Nursing Homes ratings that will be released this fall.

Speakers:
Fred Bentley, Managing Director, Avalere Health
Catherine A. Jacobson, President and Chief Executive Officer, Froedtert Health
Jeffrey M. Weiss, M.D., Vice President for Medical Affairs, Montefiore Health System

Moderator: Zach Adams, Senior Health Data Analyst, U.S. News & World Report

Presented by


 

Measuring Excellence in Medical Education: The U.S. News Best Medical Schools Rankings

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM
Lincoln 5

Each year, U.S. News surveys the nation’s medical schools and osteopathic medical schools to assess their excellence as research-oriented and primary care-oriented institutions. The 2020 Best Medical Schools rankings rely on a mix of factors, including the opinions of deans and other administrators at peer institutions, input from residency directors, the capabilities of incoming students, and the faculty-to-student ratio. Research activity and placement of graduates into primary care residency programs are also considered for the relevant ranking. Join a discussion with U.S. News Chief Data Strategist Robert J. Morse and several medical school leaders about the rankings, the data used, and the methodologies.

Speakers:
Mary Klotman, M.D., Dean, Duke University School of Medicine; Vice Chancellor for Health Affairs, Duke University
Fredric B. Meyer, M.D., Juanita Kious Waugh Executive Dean for Education, Mayo Clinic College of Medicine and Science; Dean, Mayo Clinic Alix School of Medicine
Robert J. Morse, Chief Data Strategist, U.S. News & World Report
E. Albert Reece, M.D., Ph.D., MBA, Dean, University of Maryland School of Medicine; Executive Vice President for Medical Affairs, UM Baltimore
Rafael Rivera Jr., M.D., MBA, Assistant Professor, Department of Radiology, Associate Dean for Admissions and Financial Aid, NYU Langone Health
Marschall S. Runge, M.D., Ph.D., Dean, University of Michigan Medical School; Executive Vice President for Medical Affairs, University of Michigan

Moderator:
Anita Narayan, Managing Editor, Education, U.S. News & World Report




 

Inside the U.S. News Best Children’s Hospitals Rankings

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM
Lincoln 5

How can U.S. News make its Best Children’s Hospitals rankings most useful to parents of children with serious illness? Achieving the full potential of data transparency in pediatric care requires the ongoing collaboration of U.S. News, its data contractor RTI International, and the scores of children’s hospitals that devote staff time and clinical expertise to advising U.S. News on definitions and scoring practices, tracking and reporting quality metrics, and striving to improve the care they deliver. This session will recap recent changes to the hospital survey instrument and methodology, outline potential future directions for the U.S. News rankings, and feature dialogue between the audience and a panel of U.S. News and RTI methodologists.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Murrey G. Olmsted, Ph.D., Project Director, Best Hospitals, RTI International
Rebecca Powell, Research Survey Methodologist, RTI International




 

Inside the U.S. News Best Hospitals Rankings

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM
Lincoln 5

U.S. News evaluates hospitals in 16 specialties and 9 procedures and conditions. Among its methodologists’ top priorities are broadening the use of clinically meaningful, carefully risk-adjusted outcome measures, including in ranking rehabilitation hospitals, where outcome measures will debut in 2020. This session will preview upcoming methodology changes and offer hospital leaders a deeper understanding of U.S. News’ rationale for recent adjustments. Discussion will cover future directions the U.S. News rankings may take, such as measuring performance in transitions of care and making continued progress in understanding sociodemographic factors and health equity.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report




 

Post-Conference Workshop: Creating a New Hospital Ranking: Can Health Equity Be Measured? (RSVP Required)

Tuesday, Nov. 19, 2019 | 12:30 PM–2:00 PM
Lincoln 5

U.S. News will be hosting a special post-conference workshop to engage in dialogue with healthcare leaders on advancing health equity.

Addressing social determinants of health and closing gaps in health equity are foundational to making progress toward population health. Hospital system performance on these dimensions of health may be independent of their performance on traditional quality measures that assess primarily inpatient care. Can health equity be measured – and should it be reported – at the hospital level? In this post-conference workshop, which will be open to all registered attendees, U.S. News data scientists will present preliminary analytical work and solicit input from invited discussants and audience participants.

RSVP is required to attend this workshop.  Lunch will be provided and seating is limited.  To secure your seat at this session and participate in this critical dialogue, please RSVP by November 6 to Meera Suresh (msuresh@usnews.com).

Speakers:
Ge Bai, Ph.D., Associate Professor of Health Policy & Management, Johns Hopkins Bloomberg School of Public Health
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Stephen Lockhart, M.D., Ph.D., Chief Medical Officer, Sutter Health
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Healthcare Data Scientist, U.S. News & World Report
David Nerenz, Ph.D., Director Emeritus of the Center for Health Policy and Health Services Research, Henry Ford Health System
Ram Raju, M.D., Senior Vice President and Community Health Investment Officer, Northwell Health

Lunch Sponsored by:




 

Keynote Sessions

Opening Keynote Session

Sunday, Nov. 17, 2019 | 3:00 PM–5:00 PM
Thurgood Marshall Ballroom

HOST: Kim Castro, Editor and Chief Content Officer, U.S. News & World Report

CONVERSATION
Larry J. Merlo, President and Chief Executive Officer, CVS Health
Moderator: Brian Kelly, Editorial Director and Executive Vice President, U.S. News & World Report

PANEL
CEO ROUNDTABLE: RADICAL MOVES THAT ARE CHANGING THE HEALTHCARE LANDSCAPE
From hospitals tackling the effects of poverty to providers collaborating to manufacture generic drugs, healthcare is in an era of unparalleled innovation. Hear from leading healthcare executives taking bold steps to improve the quality, efficiency and cost of care delivery and prepare for an uncertain future.

Speakers:
Wright Lassiter III, President and Chief Executive Officer, Henry Ford Health System
Farzad Mostashari, M.D., Chief Executive Officer, Aledade
Ninfa M. Saunders, DHA, President and Chief Executive Officer, Navicent Health
Martin VanTrieste, President and Chief Executive Officer, Civica Rx
Moderator: Tom Skelton, Chief Executive Officer, Surescripts

REMARKS: THE TRANSFORMATIONAL POWER OF INVESTING IN CHILDREN’S HEALTH
R. Lawrence Moss, M.D., President and Chief Executive Officer, Nemours Children’s Health System

CONVERSATION: THE POLICY OUTLOOK: MEDICARE FOR ALL AND OTHER BIG IDEAS FOR 2020
Nearly a decade after the passage of the Affordable Care Act, discussion and debate about what comes next for healthcare policy is at a fever pitch, especially as the 2020 presidential election campaign intensifies. Hear from several policy experts who can shed insights on the promise and potential of new directions for healthcare policy across the country.
Ceci Connolly, President and Chief Executive Officer, Alliance of Community Health Plans
Tom Daschle, Founder and Chief Executive Officer, The Daschle Group and Former Senate Majority Leader
Molly Smith, Vice President, Coverage and State Issues Forum, American Hospital Association
Moderator: Morgan Felchner, Political Editor, U.S. News & World Report

 




 

Luncheon/Keynote Session

Monday, Nov. 18, 2019 | 12:15 PM–2:15 PM
Thurgood Marshall Ballroom

HOST: Kim Castro, Editor and Chief Content Officer, U.S. News & World Report

CONVERSATION
CRISPR AND THE NEW FRONTIERS OF CARE
Gene editing has the potential to transform the way care is administered and personalized to patients, and its impact is already being felt. In a fireside chat with two pioneers in the development of CRISPR and related technology, hear about the latest advances, the costs and challenges of implementation, and the ethical questions surrounding such innovation.
John Evans, Chief Executive Officer, Beam Therapeutics
Feng Zhang, Professor and Core Member, MIT/Broad Institute
Moderator: Nancy Shute, Editor-in-Chief, Science News

CONVERSATION
CHILDREN FACING TRAUMA AND GRIEF: THE SILENT EPIDEMIC OF THE 21ST CENTURY
Julie Kaplow, Ph.D., Vice Chair for Behavioral Health and Head of Psychology, Baylor College of Medicine; Director, Trauma and Grief Center and Chief of Psychology, Texas Children’s Hospital
Moderator: Jane Pauley, Host, CBS Sunday Morning

PANEL
ARE YOU LISTENING? PRIORITIZING THE PATIENT VOICE IN HEALTHCARE
Tiffany Christensen, Vice President, Experience Innovation, The Beryl Institute
Jeff Goldenberg M.D., Co-Founder, Talia’s Voice: Projects for Patient Safety
Naomi Kirtner, Co-Founder, Talia’s Voice: Projects for Patient Safety
Liz Salmi, Senior Strategist, Outreach and Communications, OpenNotes
Moderator: Lindsay Lyon, Deputy Editor, U.S. News & World Report




 

Closing Keynote Session

Tuesday, Nov. 19, 2019 | 10:30 AM–12:00 PM
Thurgood Marshall Ballroom

CONVERSATION
Seema Verma, Administrator, Centers for Medicare & Medicaid Services
Moderator: Brian Kelly, Editorial Director and Executive Vice President, U.S. News & World Report

PANEL: EVALUATING VALUE: HOW SHOULD SUCCESS BE DEFINED AND MEASURED?
As more and more providers advance away from fee-for-service to value-based care, fundamental questions arise: Can you measure achievements in delivering value – and if so, how do you do it? In this engaging roundtable discussion, hear ideas from leaders from hospitals, health systems, academia, insurers, government and the Best Hospitals rankings team at U.S. News & World Report about a possible path forward.

Speakers:
Vivian Lee, M.D., Ph.D., President, Health Platforms, Verily Life Sciences
Dan Liljenquist, Senior Vice President and Chief Strategy Officer, Intermountain Healthcare
Vincent Nelson, M.D., Vice President, Medical Affairs, Office of Clinical Affairs, Blue Cross Blue Shield Association
Marvin O’Quinn, President and Chief Operating Officer, CommonSpirit Health
Seema Verma, Administrator, Centers for Medicare & Medicaid Services
Rachel M. Werner, M.D., Ph.D., Professor of Medicine and Health Care Management; Executive Director, Leonard Davis Institute of Health Economics, University of Pennsylvania
Moderators:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Brian Kelly, Editorial Director and Executive Vice President, U.S. News & World Report




 

Market Insights

Smarter Surgery and the Quadruple Aim: Leveraging Data, Robotics, and Machine Learning Across Your Surgical Service Lines

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM
Lincoln 4

How leading healthcare systems are achieving optimal outcomes by leveraging data, robotics, and machine learning across their surgical service lines.

Healthcare is at an inflection point. Aging populations and the burden of disease are straining health systems and their finances.  Critical care team resources –surgeons, anesthesiologists, nurses, and other staff – carry a large and increasing load.  Leaders across healthcare face pressure to deliver better clinical, operational, and financial outcomes. While scientific advances from robotics to biology to computing are opening new opportunities to address old and difficult problems, is it enough?

Specifically in the area of surgery, our challenge as an industry is this:  How do we help improve outcomes and lower the total cost of care?  How do we foster innovation and improve patient outcomes while improving the efficiency and experience of care teams?  How do we train the next generation of medical professionals while adopting new technology? How can we reduce variability across all of these areas? These are worthy challenges that require providers, care teams, professional societies, companies, and regulators to work together.

In this session, attendees will hear from leaders at top hospitals, health systems, and societies who have made real gains in their missions to do just that.

Speakers:
Robert J. Cerfolio, M.D., MBA, Senior Vice President and Vice Dean, Chief of Hospital Operations, New York University
Allen Harrison, President and Chief Executive Officer, Methodist Healthcare System
Robert S.D. Higgins, M.D., Surgeon-in-Chief, Johns Hopkins Hospital; Professor and Director of the Department of Surgery, Johns Hopkins University School of Medicine
Vedra A. Augenstein, M.D., Associate Professor of Surgery, Carolinas Medical Center

Moderator: Myriam J. Curet, M.D., FACS, Executive Vice President and Chief Medical Officer, Intuitive

Sponsored by


 

The views expressed by speakers at the Healthcare of Tomorrow summit are those of the speakers themselves and do not necessarily reflect the views of U.S. News & World Report.