2019 Session Overviews

The Patient Experience

Enhancing the Patient Experience: Design Strategies That Work

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM

Hospitals are working harder to enhance the patient experience often by making radical changes to physical infrastructure, harnessing artificial intelligence and analytical tools, and breaking down silos to strengthen communication/collaboration between departments and with frontline workers to improve work processes and treatment approaches. Refined designs are reducing infection risk, muffling noise, creating color-coded pathways to care sites, and improving visiting spaces for families in patient rooms. The power of analytics is helping improve hospital-wide services starting with emergency departments by streamlining registration and triage, resulting in decreased wait times and better patient care. Hospitals are also harnessing big data for tasks like developing chronic disease management plans with predictive risk scores to help customize them to ensure patient compliance. And AI is increasingly being deployed in a myriad of ways like rapidly reviewing pathology reports for patient navigators so people can more quickly be directed to the care they need. Our panel will look at how design breakthroughs and new tools are dramatically improving how patients view their hospital experience.

Speakers:
Marc L. Boom, M.D., President and Chief Executive Officer, Houston Methodist Hospital
Chris Bormann, Director, Health, HDR
Laura L. Forese, M.D., Executive Vice President and Chief Operating Officer, New York-Presbyterian
Thomas Howell, M.D., Assistant Medical Director of Patient Experience, Mayo Clinic; Medical Director of Patient Experience, Mayo Clinic Health System
Kevin B. Mahoney, Chief Executive Officer, University of Pennsylvania Health System; Executive Vice Dean for Integrative Services, Perelman School of Medicine, University of Pennsylvania

Moderator: Chris Bormann, Director, Health, HDR




 

Innovations in Patient-Centered Care Delivery: Spotlight on Precision Medicine and Other Cutting-Edge Tools

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM

The expansion of big data, precision medicine and artificial intelligence all promise to create a boom in consumer-oriented care while increasingly enabling faster, cheaper care outside of hospital walls. More enlightened approaches to the social determinants of health, like attacking homelessness and food insecurity, will produce better healthcare strategies for vulnerable patient populations. And new technologies are already helping reduce medical errors, which still represent the No. 3 cause of death in the U.S. These new digital tools will also reduce the burden of electronic health records – a major cause of physician burnout – allowing doctors to spend more time actually treating their patients. And the rapid mushrooming of portable and mobile devices that can be fed into shared medical records and tools will allow a greater continuum of care and more collaborative medicine, helping keep patients out of the hospital and the emergency room. Our panel will take a look at the exciting changes in patient care that will emerge over the next decade.

Speakers:
Jeffrey R. Balser, M.D., Ph.D., President and Chief Executive Officer, Vanderbilt University Medical Center; Dean, Vanderbilt University School of Medicine
Yu-Feng Yvonne Chan, M.D., Ph.D., Director, Center for Digital Health; Associate Professor, Genetics and Genomic Sciences; Associate Professor, Emergency Medicine, Icahn School of Medicine at Mount Sinai, Mount Sinai Health System
Rushika Fernandopulle, M.D., Chief Executive Officer, Iora Health
Ninfa M. Saunders, FACHE, President and CEO, Navicent Health

Moderator: Lou Silverman, Chairman and Chief Executive Officer, Advanced ICU Care




 

Managing Consolidation for the Best Patient Outcomes: Standardizing Care and Quality

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

A 2018 JAMA report found that healthcare mergers and acquisitions can significantly increase risks to patient safety if leaders in charge of change lack clinical experience. Poorly managed integration can lead to a serious reduction in quality of care while costs rise. And while increases in patient volume seem desirable on paper, they also can include changes in demographics that can require substantial adjustments in staffing and training (including interpreters in some cases) as well as demands for different supplies, equipment and formularies, and strategies for making distinct electronic health records systems interoperable. In addition, mergers often lead to specialists such as cardiologists and oncologists being asked to move to new sites where they haven’t been sufficiently oriented into the new processes, culture and infrastructure adding further risks to patient safety. These potential problems can only be addressed with proper planning, oversight and data-sharing and early integration of clinical leaders. In this session, speakers will discuss the opportunities and potential pitfalls of consolidation.

Speakers:
Julie Ann Freischlag, M.D., Chief Executive Officer, Wake Forest Baptist Medical Center; Dean, Wake Forest School of Medicine
Mark Olszyk, M.D., Chief Medical Officer and Vice President of Medical Affairs, Carroll Hospital; Vice President, Carroll Health Group
Candice Saunders, President and CEO, WellStar Health System
Bruce Swartz, Executive Vice President, Physician Enterprise, CommonSpirit Health

Moderator: Greta Martin, Healthcare Data Scientist, U.S. News & World Report




 

What’s Your Digital Health Strategy? You Need One – Lessons From Other Industries

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

The digital patient has arrived. Today’s consumers expect to interact with hospitals and healthcare providers with the same tools that are omnipresent in their everyday lives when they book hotels, travel or buy online. When developing digital strategies, healthcare institutions will now be expected to incorporate portable, mobile, Internet of Things and wearable devices into their planning. Patients will expect convenient two-way communication with caregivers and have options to access their electronic health records, make appointments, refill prescriptions, navigate to hospital appointments, and access virtual monitoring, diagnosis and treatment on their own schedule, at home or on the go. But the integration of mobile apps and virtual care (and the quality of patient experience) still has a long way to go to meet consumer expectations. This panel will take a look at some of the latest developments in digital health and show how hospitals and other providers can up their game to keep pace with digital innovation and evolving healthcare needs.

Speakers:
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Nick Ragone, Executive Vice President and Chief Marketing and Communications Officer, Ascension
Lindsay Smelser, Vice President, Marketing, Steward Health Care

Moderator: Carrie Liken, Head of Industry, Healthcare, Yext




 

Incubating Innovation: How Strategic Investments Can Drive Patient Engagement and Satisfaction

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Venture capital investment in digital health hit a record $14.6 billion in 2018, according to a recent StartUp Health Insights report. Legions of startups continue to enter the space and roll out programs that are especially geared toward tech-savvy and increasingly demanding consumers, such as mobile apps, wearable devices, cutting-edge software and more. Big Tech players like Amazon, Google and Apple have also made significant inroads in the health arena as both partners and disruptors with an eye toward streamlining care delivery to patients. A number of hospitals and health systems have expanded their own innovation centers and venture enterprises, seeking to incubate – and in some cases spin off – new tech tools, services and intellectual property. But sorting out what works for patients is no easy task, nor is earning steady funding and making the right long-term investments, especially as providers and innovators work to maintain consistent levels of quality, safety, cost savings, patient/data privacy and impact. Hear from several strategic thinkers in the innovation space about how your own institution can find success and make an impact on the patient experience.




 

Transparency Moves: How Well Are Policies of Greater Openness Serving Hospitals – and Patients?

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM

Many patients and policymakers are pushing for greater transparency in a variety of ways, such as publishing and promoting doctor satisfaction scores, hospital pricing/spending lists, in-depth patient experience data and outcome measures. Some hospitals have embraced these initiatives, in part because they hope they will build goodwill and brand loyalty among the public. Others have gone even further and unveiled consumer-oriented price-estimator tools to help patients get a clearer sense of the costs associated with care. Yet some analysts have raised concerns that unfettered disclosure can have its drawbacks. In this session, hear from several providers and experts who can speak to the strengths and weaknesses of transparency moves.

Speakers:
Liz Salmi, Senior Strategist, Outreach and Communications, OpenNotes / Beth Israel Deaconess Medical Center
Emily Kagan Trenchard, Vice President of Digital & Innovation Strategy, Northwell Health




 

Value and Population Health

Payers and Providers: Partnering for Better Results

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM

The imperative to deliver improved outcomes at lower cost – a big piece of which is better management of a patient population – is a driving force behind the surge in joint ventures and other partnerships between health systems and insurers. Incentives for collaboration include competition from providers either contracting directly with employers or forming their own health plans, a push for payers to incorporate clinical data in their quality reporting, and an increasing awareness on the part of both camps of the financial and clinical benefits of proactively tackling the social determinants of health. Some institutions have taken things a step further and explored direct contracting with employers, avoiding a traditional insurer altogether. The expectation: that aligning goals and processes and sharing data will mean better results for all parties, including patients. Hear what payers and providers need to know to collaborate successfully.

Speakers:
Sunil Budhrani, M.D., MPH, MBA, Chief Executive Officer and Chief Medical Officer, Innovation Health
David Carmouche, M.D., President and Senior Vice President, Ochsner Health Network, Ochsner Health System
Douglas Chaet, FACHE, Chief Managed Care Officer, Cleveland Clinic
Emily Maxson, M.D., Chief Medical Officer, Aledade, Inc.

Moderator: Anne Pusey Roberts, Product Director, Health, U.S. News & World Report




 

How Children’s Hospitals Can Make an Impact on the Social Determinants of Health

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

An emerging body of medical research shows that environment can determine health, especially in kids. Children’s HealthWatch reported in 2017 that unstable housing among families with children will cost the U.S. $111 billion in avoidable health and education expenditures over the next 10 years. The rise of research, and incentives from the Affordable Care Act, have spurred providers to make investments in their neighborhoods to “treat” some of these social determinants. Examples include fixing up houses in their local neighborhoods, referring patients facing food insecurity to resources, writing “prescriptions” for a subsidy on fruits and vegetables, implementing strategies to fight the effects of stress and loneliness, and partnering up with community groups. But addressing social determinants still faces challenges. Not all insurance companies will cover non-health related treatments and new screening procedures can be daunting for physicians already with long to-do lists.

Speakers:
Tamarah Duperval-Brownlee, M.D., Senior Vice President and Chief Community Impact Officer, Ascension; President and Chief Executive Officer, Providence Health System
R. Lawrence Moss, M.D., President and Chief Executive Officer, Nemours Children’s Health System
Timothy C. Robinson, Chief Executive Officer, Nationwide Children’s Hospital
Heidi Schwarzwald, M.D., MPH, Chief Medical Officer, Pediatrics, Texas Children’s Health Plan; Associate Vice-Chair, Department of Pediatrics, Baylor College of Medicine




 

A Population Health Imperative: Tackling Childhood Obesity

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Today about 1 in 3 children and teenagers have overweight or obesity; the percentage who have obesity has tripled since the 1970s. This trend – and the implications for children’s long-term well- being and longevity – has prompted the World Health Organization to call childhood obesity “one of the most serious public health challenges of the 21st century.” It’s a challenge that many children’s hospitals are aggressively researching and tackling, seeking to implement the best clinical responses and build out treatment and prevention programs that rely on community partnerships. Experts from several pediatric weight management programs discuss what is known about interventions that work and those that don’t.

Speakers:
Ihuoma Eneli, M.D., MS, FAAP, Director, Center for Healthy Weight and Nutrition, Nationwide Children’s Hospital; Professor of Pediatrics, Ohio State University
Claudia Fox, M.D., MPH, MPA, Associate Professor of Pediatrics, Co-Director of Center for Pediatric Obesity Medicine, University of Minnesota
Evan Nadler, M.D., Co-Director for the Obesity Program and Director of the Child and Adolescent Weight Loss Surgery Program, Children’s National Health System; Associate Professor of Surgery and Pediatrics, The George Washington University School of Medicine & Health Sciences
Fatima Cody Stanford, M.D., MPH, MPA, Obesity Medicine Physician Scientist, MassGeneral Hospital for Children Massachusetts, General Hospital, Harvard Medical School

Moderator: Sarah E. Barlow, M.D., MPH, Professor of Pediatrics and Data and Population Sciences; Director, Children’s Health Integrated Program in Childhood Obesity, UT Southwestern Medical Center




 

Health Systems as Community Change-Agents: Addressing the Social Determinants of Health

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Across the healthcare ecosystem, awareness is growing of the importance – and potential payoff – of investing in screenings and programs to tackle the true drivers of well-being, from food security and employment to early childhood literacy and housing stability. Providers and insurers alike increasingly understand that succeeding at value-based care and population health requires taking care of such unmet needs. Many hospitals and health systems have implemented programs, such as investing in housing programs to address homelessness and housing insecurity, embedding clinicians in schools and community organizations, and working with national and regional payers to explore front-line solutions to help keep people well. North Carolina and other states are finding ways to make their Medicaid programs more accommodating. And the Centers for Medicare & Medicaid Services has decided to allow Medicare Advantage plans to begin addressing some of these social factors starting in 2019. Hear from pioneers with lessons to share about improving effectiveness and equity of care.

Speakers:
Alisahah J. Cole, M.D., Chief Community Impact Officer, Atrium Health
Ceci Connolly, President and Chief Executive Officer, Alliance of Community Health Plans
Imelda Dacones, M.D., President and Chief Executive Officer, Northwest Permanente
Cathryn E. Gunther, Associate Vice President, Global Population Health, Merck & Co.




 

The Hospital’s Critical Role in Battling the Opioid Epidemic

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

At the front lines of treatment and prevention, hospitals continue to play a big role in addressing and reversing the opioid crisis. Hospitals are trying to keep up with a slew of new guidelines and legislation, like the SUPPORT Act that encourages hospitals to identify alternative pain management techniques in the emergency room. In addition, hospitals and health systems are themselves taking a second look at prescribing patterns of physicians across departments, and implementing dosage guidelines alongside new screening procedures and payment models that encourage evidence-based treatments and ongoing care. New technology can now better track opioid prescriptions, and promising research in predictive analytics and artificial intelligence may soon be able to better predict which patients are most at risk for becoming addicted. Hospitals also have the unique ability to innovate and scale successful programs, and reach beyond their walls to collaborate on solutions and track the problem in their communities.

Speakers:
Jay Bhatt, D.O., Senior Vice President and Chief Medical Officer, American Hospital Association
Christopher F. Freer, D.O., Co-Chair, RWJBarnabas Health Tackling Addiction Task Force; System Director of Emergency Medicine, RWJBarnabas Health; Chairman, Emergency Department, Saint Barnabas Medical Center
Halena M. Gazelka, M.D., Director, Inpatient Pain Service, Division of Pain Medicine, Mayo Clinic
Alicia A. Jacobs, M.D., Vice Chair, Clinical Operations, Family Medicine and Family Medicine Physician and Associate Professor, University of Vermont Medical Center




 

Telehealth as a Population Health Tool

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM

As telehealth technologies advance, health systems are seeing their power to manage population health more proactively and cost-efficiently. With the geriatric population set to expand significantly over the next three decades, telehealth companies are developing video platforms, medication monitoring services and virtual assistants that should help keep elderly patients healthy in their homes longer. Providers of remote behavioral and mental health services are already offering virtual individual and group therapy to those who otherwise wouldn’t have access, and research has suggested that sessions with a chatbot can do a surprisingly good job of easing depression in young patients reluctant to speak to a therapist. Remote diagnosis is expected to become ever more feasible as artificial intelligence takes over some of the work of assessing symptoms. And the combination of analytics and monitoring via sensor technology like the Apple watch promises to head off trouble before it becomes critical. Hear how the latest tools can be used to manage populations and what you need to know to benefit.

Speakers:
Sanjeev Arora, M.D., Director, Project ECHO; Professor, Department of Internal Medicine, University of New Mexico Health Sciences Center
Martin E. Doerfler, M.D., Sr. Vice President, Clinical Strategy & Development, Associate Chief Medical Officer, Northwell Health
Allison Suttle, M.D., Chief Medical Officer, Sanford Health
Kim Swafford, Group Vice President, Telehealth & Health Technology Strategy, Providence St. Joseph Health




 

The Difficult Journey to Value: A Roadmap for Success

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM

Recent surveys show that, while the road to value-based care remains a long and difficult one, adoption is well underway among payers, and providers, though they’re slower to dive in than expected, foresee doing so within the near future. Despite the easing of federal mandates, commercial payers are enthusiastically driving the shift, as they discover they’re able to save money while improving care and patient engagement. Respondents to Change Healthcare’s 2018 survey of payers reported savings of nearly 6 percent thanks to their value programs, on average; 80 percent reported that care quality had improved. As for government, the Department of Health and Human Services has returned to exploring bundled payments, and the Centers for Medicare & Medicaid Services has said that the agency would like accountable care organizations to take on risk sooner and would like to find ways to encourage Medicare providers to apply CMS value models outside Medicare, to other patients. Join several pioneering organizations that are well along the path, with experience to share on the moves essential to success as well as lessons learned from making wrong turns.

Speakers:
Julie Hall-Barrow, Ed.D., Senior Vice President, Network Development and Innovation, Children’s Health
Ari Robicsek, M.D., Chief Medical Analytics Officer, Providence St. Joseph Health
Penny Wheeler, M.D., President and Chief Executive Officer, Allina Health

Moderator: Gregory Makoul, Ph.D., Founder and Chief Executive Officer, PatientWisdom




 

Post-Conference Workshop: Creating a New Hospital Ranking: Can Health Equity Be Measured? (RSVP Required)

Tuesday, Nov. 19, 2019 | 12:30 PM–2:00 PM

U.S. News will be hosting a special post-conference workshop to engage in dialogue with healthcare leaders on advancing health equity.

Addressing social determinants of health and closing gaps in health equity are foundational to making progress toward population health. Hospital system performance on these dimensions of health may be independent of their performance on traditional quality measures that assess primarily inpatient care. Can health equity be measured – and should it be reported – at the hospital level? In this post-conference workshop, which will be open to all registered attendees, U.S. News data scientists will present preliminary analytical work and solicit input from invited discussants and audience participants.

RSVP is required to attend this workshop.  Lunch will be provided and seating is limited.  To secure your seat at this session and participate in this critical dialogue, please RSVP by November 1 to Meera Suresh (msuresh@usnews.com).

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Health Data Scientist, U.S. News & World Report




 

Pediatric Priorities

Improving Services for the Medically Complex Child: A Family-Centered Approach

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM

Roughly 3 million children have medically complex conditions representing about a third of annual healthcare costs, posing enormous challenges for the healthcare community, families and the most vulnerable patients they care for. Increasingly hospitals are realizing that if they are to improve care and reduce costs they must put families at the center of the equation. Programs like the Children’s Hospital Association’s Coordinating All Resources Effectively (or CARE) initiative through the Centers for Medicare & Medicaid Services have helped identify best practices for these children including creating customized family-centric plans for each patient; ensuring that care is coordinated between all caregivers and the families so that patients get the treatment they need when they need it, including at home. Panelists will offer their hands-on experience in implementing these practices and discuss needed structural changes like looking at different payment models that reward coordination and quality care and potential community, government and payer partnerships.

Speakers:
Marcy Doderer, FACHE, President and Chief Executive Officer, Arkansas Children’s
Karen Fratantoni, M.D., MPH, Medical Director, Complex Care Program, Children’s National Health System
Monica Jones, Family Consultant, Children’s Hospital of Philadelphia
Mark Wietecha, President & Chief Executive Officer, Children’s Hospital Association

Moderator: Maria Santucci, Director of Strategic Communications, U.S. News & World Report




 

How Children’s Hospitals Can Make an Impact on the Social Determinants of Health

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

An emerging body of medical research shows that environment can determine health, especially in kids. Children’s HealthWatch reported in 2017 that unstable housing among families with children will cost the U.S. $111 billion in avoidable health and education expenditures over the next 10 years. The rise of research, and incentives from the Affordable Care Act, have spurred providers to make investments in their neighborhoods to “treat” some of these social determinants. Examples include fixing up houses in their local neighborhoods, referring patients facing food insecurity to resources, writing “prescriptions” for a subsidy on fruits and vegetables, implementing strategies to fight the effects of stress and loneliness, and partnering up with community groups. But addressing social determinants still faces challenges. Not all insurance companies will cover non-health related treatments and new screening procedures can be daunting for physicians already with long to-do lists.

Speakers:
Tamarah Duperval-Brownlee, M.D., Senior Vice President and Chief Community Impact Officer, Ascension; President and Chief Executive Officer, Providence Health System
R. Lawrence Moss, M.D., President and Chief Executive Officer, Nemours Children’s Health System
Timothy C. Robinson, Chief Executive Officer, Nationwide Children’s Hospital
Heidi Schwarzwald, M.D., MPH, Chief Medical Officer, Pediatrics, Texas Children’s Health Plan; Associate Vice-Chair, Department of Pediatrics, Baylor College of Medicine




 

A Population Health Imperative: Tackling Childhood Obesity

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Today about 1 in 3 children and teenagers have overweight or obesity; the percentage who have obesity has tripled since the 1970s. This trend – and the implications for children’s long-term well- being and longevity – has prompted the World Health Organization to call childhood obesity “one of the most serious public health challenges of the 21st century.” It’s a challenge that many children’s hospitals are aggressively researching and tackling, seeking to implement the best clinical responses and build out treatment and prevention programs that rely on community partnerships. Experts from several pediatric weight management programs discuss what is known about interventions that work and those that don’t.

Speakers:
Ihuoma Eneli, M.D., MS, FAAP, Director, Center for Healthy Weight and Nutrition, Nationwide Children’s Hospital; Professor of Pediatrics, Ohio State University
Claudia Fox, M.D., MPH, MPA, Associate Professor of Pediatrics, Co-Director of Center for Pediatric Obesity Medicine, University of Minnesota
Evan Nadler, M.D., Co-Director for the Obesity Program and Director of the Child and Adolescent Weight Loss Surgery Program, Children’s National Health System; Associate Professor of Surgery and Pediatrics, The George Washington University School of Medicine & Health Sciences
Fatima Cody Stanford, M.D., MPH, MPA, Obesity Medicine Physician Scientist, MassGeneral Hospital for Children Massachusetts, General Hospital, Harvard Medical School

Moderator: Sarah E. Barlow, M.D., MPH, Professor of Pediatrics and Data and Population Sciences; Director, Children’s Health Integrated Program in Childhood Obesity, UT Southwestern Medical Center




 

Inside the U.S. News Best Children’s Hospitals Rankings

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM

How can U.S. News make its Best Children’s Hospitals rankings most useful to parents of children with serious illness? Achieving the full potential of data transparency in pediatric care requires the ongoing collaboration of U.S. News, its data contractor RTI International, and the scores of children’s hospitals that devote staff time and clinical expertise to advising U.S. News on definitions and scoring practices, tracking and reporting quality metrics, and striving to improve the care they deliver. This session will recap recent changes to the hospital survey instrument and methodology, outline potential future directions for the U.S. News rankings, and feature dialogue between the audience and a panel of U.S. News and RTI methodologists.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Murrey G. Olmsted, Ph.D.,Project Director, Best Hospitals, RTI International




 

The Pediatric Partnership Playbook: Getting the Most Out of Strategic Collaboration

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM

From schools and faith-based organizations to businesses and government and public health agencies, community partners have proven vital to the success of children’s hospitals in their regions. Such partnerships have taken on a greater intensity as providers and payers make a push for population health and institutions track their Community Health Needs Assessments. While there is no one-size-fits-all approach, some common lessons have emerged from some of the most successful collaborations, including developing clear program goals and benchmarks, consistent funding streams, effective data sharing, and coordinating caregiver teams and training. Some successful coalitions have centered on specific public health concerns, such as treating asthma or childhood obesity, and the moves can have significant cost-saving implications. Get an inside look at several effective coalitions that can offer lessons for your own institution.




 

Marketing and Communications

Health Marketing Session and Luncheon (Invitation Only)

Sunday, Nov. 17, 2019 | 11:30 AM–1:30 PM

U.S. News will be hosting a special invitation-only, pre-conference luncheon and networking session tailored to senior healthcare marketers and executives. This session will look at how innovative health systems are changing their approach to messaging, outreach and patient engagement in the digital, consumer-oriented, population-health-focused era.

Hear from some of the leading innovators in healthcare marketing about how health systems can best position themselves to care for the new informed and connected patient.

If you would like to attend the session and participate in this critical dialogue, please RSVP by October 11th. All responses should be directed to Anny Lasso, alasso@usnews.com.

Speakers:
David A. Feinberg, Senior Vice President, Chief Marketing and Communications Officer Mount Sinai Health System
Rushika Fernandopulle, M.D., Chief Executive Officer, Iora Health
Mary Modahl, General Manager, Marketing Solutions, American Well
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Nick Ragone, Executive Vice President and Chief Marketing and Communications Officer, Ascension
Lindsay Smelser, Vice President, Marketing, Steward Health Care




 

What’s Your Digital Health Strategy? You Need One – Lessons From Other Industries

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

The digital patient has arrived. Today’s consumers expect to interact with hospitals and healthcare providers with the same tools that are omnipresent in their everyday lives when they book hotels, travel or buy online. When developing digital strategies, healthcare institutions will now be expected to incorporate portable, mobile, Internet of Things and wearable devices into their planning. Patients will expect convenient two-way communication with caregivers and have options to access their electronic health records, make appointments, refill prescriptions, navigate to hospital appointments, and access virtual monitoring, diagnosis and treatment on their own schedule, at home or on the go. But the integration of mobile apps and virtual care (and the quality of patient experience) still has a long way to go to meet consumer expectations. This panel will take a look at some of the latest developments in digital health and show how hospitals and other providers can up their game to keep pace with digital innovation and evolving healthcare needs.

Speakers:
Alexandra Morehouse, Chief Marketing Officer, Banner Health
Nick Ragone, Executive Vice President and Chief Marketing and Communications Officer, Ascension
Lindsay Smelser, Vice President, Marketing, Steward Health Care

Moderator: Carrie Liken, Head of Industry, Healthcare, Yext




 

Transparency Moves: How Well Are Policies of Greater Openness Serving Hospitals – and Patients?

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM

Many patients and policymakers are pushing for greater transparency in a variety of ways, such as publishing and promoting doctor satisfaction scores, hospital pricing/spending lists, in-depth patient experience data and outcome measures. Some hospitals have embraced these initiatives, in part because they hope they will build goodwill and brand loyalty among the public. Others have gone even further and unveiled consumer-oriented price-estimator tools to help patients get a clearer sense of the costs associated with care. Yet some analysts have raised concerns that unfettered disclosure can have its drawbacks. In this session, hear from several providers and experts who can speak to the strengths and weaknesses of transparency moves.

Speakers:
Liz Salmi, Senior Strategist, Outreach and Communications, OpenNotes / Beth Israel Deaconess Medical Center
Emily Kagan Trenchard, Vice President of Digital & Innovation Strategy, Northwell Health




 

Data, Measurement and Rankings

Quality Reporting Dialogue and Luncheon (Invitation Only)

Sunday, Nov. 17, 2019 | 10:00 AM–1:30 PM

U.S. News will be hosting an invitation-only, pre-conference meeting and luncheon to engage in dialogue with healthcare leaders on a range of issues related to the future of the Best Hospitals rankings. U.S. News and RTI methodologists will meet with executives from a diverse group of invited general acute-care hospitals to solicit feedback on the methodologies U.S. News used to evaluate care of adult patients in the adult Specialty rankings and Procedures & Conditions ratings. U.S. News staff will present a recap of recent Best Hospitals methodology changes and outline potential future directions.

This event is full. While there won’t be the same opportunity for dialogue, much of the same information about the U.S. News team’s plans will also be shared at the session: Inside the U.S. News Best Hospitals Rankings on Tuesday, Nov. 19, which is open to all Healthcare of Tomorrow attendees. For more information, please contact Meera Suresh (msuresh@usnews.com).

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Health Data Scientist, U.S. News & World Report
Murrey G. Olmsted, Ph.D., Project Director, Best Hospitals, RTI International

 




 

Using Hospital Data Insights to Improve Clinical Quality at UCLA Medical Center and Duke Children’s Hospital and Medical Center

Sunday, Nov. 17, 2019 | 2:00 PM–2:45 PM

For the past 30 years, U.S. News & World Report has published the annual Best Hospitals rankings. In December 2014, U.S. News introduced the Hospital Data Insights platform in an effort to better understand the data points behind these scores. The HDI analytics suite allows hospital executives to perform much deeper analyses of the more than 12 million metrics underpinning the Best Hospitals and Best Children’s Hospitals rankings.

The Hospital Data Insights team will provide a brief overview of the tools, followed by presentations from UCLA Health and Duke Health. Meng Wei, BSN, MBA, System Director, Quality Informatics and Analytics and Amy Wang, MS Principal Data Analyst, Quality Informatics and Analytics, UCLA Health, as well as Jillian Hauser, Director, Performance Services, and Colleen McCarthy, Management Engineer, Performance Services, Duke Health will share examples of how their respective facilities use Hospital Data Insights to analyze quality and safety measures in order to make data-driven decisions to drive clinical care improvements at their hospitals.

Speakers:
Jillian Hauser, Director, Performance Services, Duke University Health System
Colleen McCarthy, Health Systems Engineer, Performance Services, Duke University Heath System
Amy Wang, Principal Data Analyst, Quality Informatics and Analytic, UCLA Health
Meng Wei, System Director, Quality Informatics and Analytics, UCLA Health

 

Presented by


 

Harnessing Data Analytics and Artificial Intelligence to Improve Results

Monday, Nov. 18, 2019 | 8:45 AM –10:00 AM

The vast amount of health data generated and stored around the world each day offers significant opportunities for advancement. Interpreting data for deep learning initiatives could help hospitals streamline operations, reduce expenses and, increasingly, directly impact patient experience with personalized care. Analytics provide insights organizations can use to improve quality and reduce costs. Quality data can also be used in clinical decision support, readmission prevention and chronic disease management. However, capturing, analyzing, and sharing health data is difficult and expensive. This session will discuss how to harness data sets into actionable solutions to make data-driven decisions and innovate clinical care improvements.

Speakers:
Myriam J. Curet, M.D., Executive Vice President and Chief Medical Officer, Intuitive
Maia Hightower, M.D., Chief Medical Information Officer Assistant Professor, Department of Internal Medicine, University of Utah Health
Nina Janda, Chief Executive Officer, Global Health Data @ Work
Daniel Nigrin, M.D., Senior Vice President and Chief Information Officer, Boston Children’s Hospital
Assistant Professor of Pediatrics, Harvard Medical School
David K. Vawdrey, Ph.D., Chief Informatics Data Officer, Geisinger




 

Focus on Post-Acute Care: Lower Costs, Fewer Readmissions, Happier Patients

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

The broad effort to reduce hospital readmissions, in part spurred by Medicare’s Hospital Readmissions Reduction Program, has led many hospitals to explore novel approaches to curbing return visits by discharged patients. Such efforts have included investing in more sophisticated home-health and telehealth programs, hiring patient navigators, building in strategic service-line interventions, using analytic platforms, and taking aim at the underlying social determinants of health or population health-related conditions that stifle progress. Careful coordination with nursing homes and rehabilitation facilities is also vital, as the proper post-acute pathway can reduce readmissions (and associated penalties), boost patient satisfaction, and help save money for providers, insurers and patients – a potential triple win. In this session, attendees will hear from hospital leaders and healthcare experts who have made real gains in reducing readmissions and length of stay to improve quality and lower costs. In addition, U.S. News & World Report data analysts will share insights based on quality measurement data about the role of better discharge planning in improving performance.

Speakers:
Fred Bentley, Managing Director, Avalere Health
Catherine A. Jacobson, President and Chief Executive Officer, Froedtert Health
Jeffrey M. Weiss, M.D., Vice President for Medical Affairs, Montefiore Health System

Moderator: Zach Adams, Senior Health Data Analyst, U.S. News & World Report




 

Measuring Excellence in Medical Education: The U.S. News Best Medical Schools Rankings

Monday, Nov. 18, 2019 | 2:45 PM–4:00 PM

Each year, U.S. News surveys the nation’s medical schools and osteopathic medical schools to assess their excellence as research-oriented and primary care-oriented institutions. The 2020 Best Medical Schools rankings rely on a mix of factors, including the opinions of deans and other administrators at peer institutions, input from residency directors, the capabilities of incoming students, and the faculty-to-student ratio. Research activity and placement of graduates into primary care residency programs are also considered for the relevant ranking. In recent years, a methodology for assessing nursing schools has also been developed. Join a discussion with U.S. News Chief Data Strategist Robert J. Morse about the mission and methodologies. Bring your comments and questions.

Speakers:
Mary Klotman, M.D., Dean, Duke University School of Medicine; Vice Chancellor for Health Affairs, Duke University
Fredric B. Meyer, M.D., Juanita Kious Waugh Executive Dean for Education, Mayo Clinic College of Medicine and Science; Dean, Mayo Clinic Alix School of Medicine
E. Albert Reece, M.D., Ph.D., MBA, Dean, University of Maryland School of Medicine; Executive Vice President for Medical Affairs, UM Baltimore
Rafael Rivera Jr., M.D., MBA, Assistant Professor, Department of Radiology, Associate Dean for Admissions and Financial Aid, NYU Langone Health
Marschall S. Runge, M.D., Ph.D., Dean, University of Michigan Medical School; Executive Vice President for Medical Affairs, University of Michigan




 

Inside the U.S. News Best Children’s Hospitals Rankings

Monday, Nov. 18, 2019 | 4:15 PM–5:30 PM

How can U.S. News make its Best Children’s Hospitals rankings most useful to parents of children with serious illness? Achieving the full potential of data transparency in pediatric care requires the ongoing collaboration of U.S. News, its data contractor RTI International, and the scores of children’s hospitals that devote staff time and clinical expertise to advising U.S. News on definitions and scoring practices, tracking and reporting quality metrics, and striving to improve the care they deliver. This session will recap recent changes to the hospital survey instrument and methodology, outline potential future directions for the U.S. News rankings, and feature dialogue between the audience and a panel of U.S. News and RTI methodologists.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Murrey G. Olmsted, Ph.D.,Project Director, Best Hospitals, RTI International




 

Inside the U.S. News Best Hospitals Rankings

Tuesday, Nov. 19, 2019 | 8:45 AM–10:00 AM

U.S. News evaluates hospitals in 16 specialties and 9 procedures and conditions. Among its methodologists’ top priorities are broadening the use of clinically meaningful, carefully risk-adjusted outcome measures, including in ranking rehabilitation hospitals, where outcome measures will debut in 2020. This session will preview upcoming methodology changes and offer hospital leaders a deeper understanding of U.S. News’ rationale for recent adjustments. Discussion will cover future directions the U.S. News rankings may take, such as measuring performance in transitions of care and making continued progress in understanding sociodemographic factors and health equity.

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Healthcare Data Scientist, U.S. News & World Report
Murrey G. Olmsted, Ph.D.,Project Director, Best Hospitals, RTI International




 

Post-Conference Workshop: Creating a New Hospital Ranking: Can Health Equity Be Measured? (RSVP Required)

Tuesday, Nov. 19, 2019 | 12:30 PM–2:00 PM

U.S. News will be hosting a special post-conference workshop to engage in dialogue with healthcare leaders on advancing health equity.

Addressing social determinants of health and closing gaps in health equity are foundational to making progress toward population health. Hospital system performance on these dimensions of health may be independent of their performance on traditional quality measures that assess primarily inpatient care. Can health equity be measured – and should it be reported – at the hospital level? In this post-conference workshop, which will be open to all registered attendees, U.S. News data scientists will present preliminary analytical work and solicit input from invited discussants and audience participants.

RSVP is required to attend this workshop.  Lunch will be provided and seating is limited.  To secure your seat at this session and participate in this critical dialogue, please RSVP by November 1 to Meera Suresh (msuresh@usnews.com).

Speakers:
Ben Harder, Managing Editor and Chief of Health Analysis, U.S. News & World Report
Anwesha Majumder, Health Data Scientist, U.S. News & World Report
Greta Martin, Health Data Scientist, U.S. News & World Report




 

Keynote Sessions

Opening Keynote Session

Sunday, Nov. 17, 2019 | 3:00 PM–5:00 PM

CONVERSATION
Larry Merlo, President and CEO, CVS Health

PANEL
CEO ROUNDTABLE: RADICAL MOVES THAT ARE CHANGING THE HEALTHCARE LANDSCAPE
From hospitals tackling the effects of poverty to providers collaborating to manufacture generic drugs, healthcare is in an era of unparalleled innovation. Hear from leading healthcare executives taking bold steps to improve the quality, efficiency and cost of care delivery and prepare for an uncertain future.
Sarah Krevans, President and Chief Executive Officer, Sutter Health
Wright Lassiter III, President and Chief Executive Officer, Henry Ford Health System
Martin VanTrieste, President and CEO, Civica Rx
Farzad Mostashari, M.D., Chief Executive Officer, Aledade
-Moderator: Tom Skelton, Chief Executive Officer, Surescripts

REMARKS
R. Lawrence Moss, President and Chief Executive Officer, Nemours Children’s Health System

CONVERSATION
THE POLICY OUTLOOK: MEDICARE FOR ALL AND OTHER BIG IDEAS FOR 2020
Tom Daschle, Founder and Chief Executive Officer, The Daschle Group and Former Senate Majority Leader

 

Additional programming to be announced




 

Luncheon/Keynote Session

Monday, Nov. 18, 2019 | 12:15 PM–2:00 PM

CONVERSATION
CRISPR AND THE NEW FRONTIERS OF CARE
Gene editing has the potential to transform the way care is administered and personalized to patients, and its impact is already being felt. In a fireside chat with two pioneers in the development of CRISPR and related technology, hear about the latest advances, the costs and challenges of implementation, and the ethical questions surrounding such innovation.
John Evans, Chief Executive Officer, Beam Therapeutics
Feng Zhang, Investigator, McGovern Institute for Brain Research, Massachusetts Institute of Technology

CONVERSATION
CHILDREN FACING TRAUMA AND GRIEF: THE SILENT EPIDEMIC OF THE 21ST CENTURY
Julie Kaplow, Ph.D., Vice Chair for Behavioral Health and Head of Psychology, Baylor College of Medicine
-Moderator: Jane Pauley, Host, CBS Sunday Morning

Additional programming to be announced




 

Closing Keynote Session

Tuesday, Nov. 19, 2019 | 10:30 AM–12:00 PM

PANEL
EVALUATING VALUE: HOW SHOULD SUCCESS BE DEFINED AND MEASURED?
As more and more providers advance away from fee-for-service to value-based care, several fundamental questions arise: Can you measure achievements in delivering value – and if so, how do you do it? In this engaging roundtable discussion, hear ideas from leaders from hospitals, health systems, academia, insurers, government and the Best Hospitals rankings team at U.S. News & World Report about a possible path forward.
A. Marc Harrison, President and Chief Executive Officer, Intermountain Healthcare
Trent Haywood, M.D., President, Blue Cross Blue Shield Institute
Vivian Lee, M.D., Ph.D., MBA, President, Health Platforms, Verily Life Sciences
Rachel M. Werner, M.D., Ph.D., Executive Director, Leonard Davis Institute of Health Economics, University of Pennsylvania
Seema Verma, Administrator, Centers for Medicare & Medicaid Services

REMARKS
Martin Makary, M.D., MPH, Surgeon and Professor of Health Policy, Johns Hopkins Medicine

 

Additional programming to be announced




 

Market Insights

Smarter Surgery and the Quadruple Aim: leveraging data, robotics, and machine learning across your surgical service lines

Monday, Nov. 18, 2019 | 10:45 AM–12:00 PM

How leading healthcare systems are achieving optimal outcomes by leveraging data, robotics, and machine learning across their surgical service lines.

Healthcare is at an inflection point. Aging populations and the burden of disease are straining health systems and their finances.  Critical care team resources –surgeons, anesthesiologists, nurses, and other staff – carry a large and increasing load.  Leaders across healthcare face pressure to deliver better clinical, operational, and financial outcomes. While scientific advances from robotics to biology to computing are opening new opportunities to address old and difficult problems, is it enough?

Specifically in the area of surgery, our challenge as an industry is this:  How do we help improve outcomes and lower the total cost of care?  How do we foster innovation and improve patient outcomes while improving the efficiency and experience of care teams?  How do we train the next generation of medical professionals while adopting new technology? How can we reduce variability across all of these areas? These are worthy challenges that require providers, care teams, professional societies, companies, and regulators to work together.

In this session, attendees will hear from leaders at top hospitals, health systems, and societies who have made real gains in their missions to do just that.

Sponsored by


 

The views expressed by speakers at the Healthcare of Tomorrow summit are those of the speakers themselves and do not necessarily reflect the views of U.S. News & World Report.