Vice President of Performance Improvement, University of Kansas Hospital
Wednesday, November 2, 2016 • 2:00 PM–2:45 PM
Terry Rusconi is currently serving as the Vice President of Performance Improvement at the University of Kansas Hospital in Kansas City, KS. In this role, he is responsible for creating a culture that is capable of providing safe, effective and patient centered care and facilitating organization-wide competency to improve performance. Work activities include facilitating teams and working across all areas of the organization to analyze and improve performance related to patient safety, patient satisfaction, employee satisfaction, and accreditation compliance. With record-setting volumes, the hospital now ranks in the top ten percent nationally in key measures of quality and patient satisfaction. In his current and previous roles, Rusconi has also facilitated training and improvement activities for business and workgroups ranging in size from just a few members to those numbering in the hundreds.
For over 20 years, Rusconi has been involved with Baldrige-based state and national performance excellence assessment initiatives. He has served as an examiner, senior examiner, member of the Board of Overseers and Member of the Board of Directors for the Missouri Quality Award Program. He has also served as an examiner, senior examiner and trainer for the Malcolm Baldrige National Quality Award Program. In 2013, he completed a three-year presidential appointment as a judge for the Baldrige Program. Through his work with these state and national programs, Rusconi has facilitated assessment teams, led on-site assessments of organizations seeking to improve themselves and provided targeted feedback to help organizations advance their competitive position.